Executive - Owner Privileges

The First Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading property developer in Dubai is seeking a Client Relations Manager. The role involves managing owner interactions, ensuring high customer service standards, and maintaining accurate client data. Ideal candidates are fluent in Arabic and English, with strong organizational skills and a background in sales or banking.

Qualifications

• Must be bilingual in Arabic and English.
• Strong customer service and client relationship skills required.
• High accuracy and attention to detail essential.

Responsibilities

• Manage a portfolio of Owners and facilitate communications.
• Handle client feedback and maintain relationships.
• Ensure accurate documentation of client files and contracts.

Skills

Customer Service

Sales Experience

Retention Experience

Banking

Organizational Skills

Negotiation Skills

Time Management

Tools

Microsoft Office

CRM

Job description

Overview

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a fast-growing portfolio of upscale hotels, residential properties, F&B brands and real estate asset management services. Since our launch in 2005, we have carved a highly successful niche offering unrivalled property investment opportunities in high-growth markets to clients from more than 70 countries worldwide.

We were among the first developers to identify the tremendous potential in providing private investors the opportunity to purchase hotel guestrooms, suites and serviced apartments in our collection of upscale properties located in highly popular locations across Dubai. We back up our success with a list of International Property awards along with strategic partnerships with companies such as Wyndham Hotel group, Millennium Hotels, Emirates Airlines and Jumeirah Hotels and Resorts.

To successful candidates, we offer a diverse progressive corporate working environment with clear growth potential along with award winning sales & marketing tools, a state of the art showroom featuring Dubai’s only virtual helicopter tour and endorsements from a number of international sporting celebrities.

Job Description

• Being the first point of contact for owners and affiliated parties.
• Manages an individual portfolio of Owners to handover new projects.
• Being a presentable image of The First Group internally and externally.
• Supports Owner Relations and Collections teams.
• Work with different agreements and can comment / understand legal text
• Facilitates the collection of fees for Services.
• Obtains the signature of Owners as and when required.
• Liaise between Owners and relevant teams to facilitate Owner stays.
• Maintains accurate and secure files of Owners data and contracts.
• Be available to answer Owners requests outside normal office hours, evenings, and weekends as and when required.
• Deal with Owners feedback and maintains relationship to retain and grow business.
• Control client’s profile, funds allocation and constant update of CRM

Desired Skill & Expertise

Preferred Qualifications:

Customer Service Basic Skills / Sales Experience / Retention Experience/ Banking.

Minimum Requirements:

• Candidate must speak Arabic, English is a MUST
• Customer service, client relationship & Admin skills
• Good level of Microsoft Office Pack
• Thorough knowledge of CRM
• Ability to understand / comment on calculations provided in the statements for Owners
• To be able to work with invoices
• High level of accuracy and attention to detail

Required Skills:

• Self-organized
• Self-esteemed and motivated person
• Target-oriented with an ability to work under pressure
• Having the maximum ability to negotiate
• Adaptive, persistent
• Good time & task management skills