Executive - Operations Assurance

ALEF Retail LLC; Sharjah; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading retail company in Sharjah seeks an Executive – Operations Assurance to ensure compliance and operational excellence within the Sales & CRM department. The role involves managing broker relationships, overseeing onboarding processes, and maintaining accurate CRM data. The ideal candidate has strong relationship management skills and a commitment to compliance, as well as fluency in English and Arabic. Join a dynamic team and contribute to our success in the real estate market.

Qualifications

• Process-oriented with strong attention to detail.
• Ability to manage multiple stakeholders and meet deadlines.
• Strong interpersonal and communication skills; fluency in English and Arabic preferred.

Responsibilities

• Build and maintain professional relationships with real estate brokers.
• Manage the full onboarding process for new brokers and sales agents.
• Monitor adherence to company policies and UAE real estate regulations.
• Assist management with preparation of commission statements and sales reports.

Skills

Process-oriented

Attention to detail

Relationship management

Negotiation skills

Commitment to compliance

Proficiency in MS Office

Fluency in English

Fluency in Arabic

Tools

CRM platforms

Job description

JOB PURPOSE:

The Executive – Operations Assurance is responsible for ensuring efficient and compliant operational processes within the Sales & CRM department, specifically under the Sales Development vertical focusing on Broker Relations. The role manages broker onboarding, monitors adherence to regulatory and company policies, and provides operational support to strengthen broker engagement. By streamlining workflows, maintaining accurate sales and CRM records, and coordinating with internal teams, the position contributes to operational excellence, compliance, and the overall effectiveness of broker-driven sales activities.

KEY ACCOUNTABILITIES

Broker Relationship Management

• Act as the primary point of contact for real estate brokers, building and maintaining strong professional relationships.
• Handle broker queries and provide timely coordination between brokers and the sales team.
• Oversee broker agreements, contracts, and commission documentation.
• Monitor broker performance and prepare periodic reports for management.

Onboarding of Sales Agents and Brokers

• Manage the full onboarding process for new brokers and sales agents.
• Verify compliance documents in line with RERA and UAE real estate regulations.
• Coordinate with HR and Training teams for induction and operational orientation.
• Ensure access to CRM systems, project details, and marketing collateral for new joiners.

Operations Assurance

• Monitor adherence to company policies, procedures, and UAE real estate regulations.
• Conduct regular checks to ensure accuracy of CRM data and sales records.
• Identify operational gaps and recommend process improvements.
• Prepare and share operational dashboards and compliance reports.
• Coordinate with Sales, HR, Legal, and Marketing teams for smooth workflows.

General Support and Administration

• Maintain updated broker and agent databases.
• Assist management with preparation of commission statements, sales reports, and transaction updates.
• Support the organization of sales events, roadshows, and property tours in collaboration with brokers.
• Manage documentation, approvals, and official correspondence related to sales operations.

Skills

• Process-oriented with strong attention to detail.
• Ability to manage multiple stakeholders and meet deadlines.
• Strong relationship management and negotiation skills.
• Commitment to compliance and operational excellence.
• Proficiency in MS Office and CRM platforms.
• Excellent organizational, reporting, and problem-solving abilities.
• Strong interpersonal and communication skills; fluency in English and Arabic preferred