Executive Office Manager

Marriott Hotels Resorts; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company is seeking an Administrative Support professional in Abu Dhabi. The role requires 3-5 years in admin roles, strong leadership, and organizational skills. The ideal candidate should be fluent in English and Arabic, with experience in luxury settings. Responsibilities include managing reports, correspondence, and ensuring exceptional customer service.

Qualifications

• 3-5 years of progressive experience in administrative and office management.
• Experience within a 5-star hotel or luxury hospitality setting preferred.
• Ability to manage office operations independently and take initiative.

Responsibilities

• Assists managers in preparation of various reports and presentations.
• Composes and distributes correspondence on routine matters.
• Provides services above and beyond for customer satisfaction.

Skills

Excellent organizational skills

Leadership skills

Advanced MS Office proficiency

Fluency in English

Fluency in Arabic

Education

Bachelor’s degree in business administration or related field

Tools

Hotel or property management systems

Job description

JOB SUMMARY

Supports the General Manager and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries, and collecting and tracking problem resolution information.

CANDIDATE PROFILE

The candidate preferably holds a bachelor’s degree in business administration, Hospitality Management, or a related field with a minimum of 3–5 years of progressive experience in administrative and office management, ideally within a 5-star hotel or luxury hospitality setting.

Leadership skills are essential with the ability to manage office operations independently, take initiative and work without supervision.

The role requires excellent organizational and project management abilities, advanced proficiency in MS Office applications, and familiarity with hotel or property management systems is an advantage.

The candidate must demonstrate outstanding communication and presentation skills as well as interpersonal skills with proven capability in handling executive-level and ownership correspondence, as well as managing highly sensitive and confidential information with the utmost discretion.

A detail-oriented, proactive and adaptable approach with a pleasing personality is vital, along with a high level of integrity and commitment to excellence.

Fluency in English and Arabic is required.

CORE WORK ACTIVITIES

Providing Documentation and Reporting Support

• Assists managers in preparation of various reports and presentations.
• Assists with the design and preparation of statistical reports as needed.
• Attends, transcribes, and distributes minutes and participates in staff meetings, executive committee meetings and department meetings as needed.
• Makes new files, maintains existing files.
• Maintains giveaway/donation files and assists in making reservations.
• Provides administrative support to manager/s and department.

Supporting Correspondence

• Composes, produces and signs correspondence on routine matters.
• Produces and distributes correspondence as required.
• Answers department phones.
• Acts as a receptionist for manager and, when necessary, other department members providing assistance to callers as required.
• Sorts and distributes mail.

Ensuring Exceptional Customer Service

• Providing services that are above and beyond for customer satisfaction and retention.
• Managing day-to-day operations, ensuring the quality standards and meeting the expectations of the customers on a daily basis.
• Attends meetings and communicates with executives and peers as an effort to improve quality of service.

Additional Responsibilities

• Ensures VIP amenity requests from GM/DOPS are handled in a timely manner.
• Signs for managers and release with specific permission.
• Communicates the importance of safety procedures, detailing procedure codes to ensure employee understanding of safety codes; monitoring processes and procedures related to safety.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Attends meetings to plan, organize, prioritize, coordinate and manage activities.
• Works with other people to gather the information necessary to manage projects, achieve goals and resolve problems.
• Informs and/or updates the executives and peers on relevant information in a timely manner.

Equal Employment Opportunity: Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued. We are committed to non-discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

Required Experience: IC