Executive Lounge Supervisor

Hilton; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Hilton Dubai is seeking an Executive Lounge Supervisor to ensure guest satisfaction by delivering timely responses, knowledgeable advice, and high-quality service for executive guests throughout their stay.

You will manage lounge operations, uphold brand standards, handle guest inquiries and complaints, and lead a team to provide exceptional service while maintaining security and safety protocols.

Qualifications

• Previous supervisory experience in the hotel leisure or retail sector.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of Guest service.
• Ability to listen and respond to demanding Guest needs.

Responsibilities

• Manage the performance of the Executive Lounge in the hotel.
• Deliver the highest quality and brand service standards to meet and exceed executive Guest and VIP expectations.
• Handle enquiries and complaints promptly and efficiently.
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards.
• Manage a team that is current with all hotel services and VIP requests.
• Ensure the Team projects a professional manner with hospitality and Guest service.
• Ensure the Team complies with Hotel security, fire regulations and health and safety legislation.
• Execute tasks as instructed by the Executive Lounge Supervisor or Manager.
• Serve your role and Team in an environmentally-conscious manner.

Skills

Supervisory experience

Calm and organized

Communication skills

Guest service orientation

Multilingual

Job description

EOE/AA/Disabled/Veterans

An Executive Lounge Supervisor is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.

What will I be doing

As an Executive Lounge Supervisor you are responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested. An Executive Lounge Supervisor contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Manage the performance of the Executive Lounge in the hotel
• Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
• Handle enquiries and complaints promptly and efficiently
• Ensure that all Guest supplies and amenities are offered and replenished to the required standards
• Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations attractions and landmarks in the vicinity
• Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service
• Ensure the Team complies with Hotel security fire regulations and all health and safety legislation
• Executive tasks as instructed by the Executive Lounge Supervisor or Manager
• Serve your role and Team in an environmentally-conscience manner

What are we looking for

Executive Lounge Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviors skills and values that follow:

• Previous supervisory experience in the hotel leisure or retail sector
• Calm efficient and organized
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to listen and respond to demanding Guest needs

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in Executive Lounge Supervisor in a hotel environment
• Multi-lingual
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience:

Manager