Executive - Human Resources

Job title/ Designation

Executive - Human Resources

Grade

C

Department

Human Resources

Grade Band

Professional

Reporting to

Employee Experience Specialist

Direct reports

NA

Who we are

House of Shipping provides business consultancy and advisory services for Shipping & Logistics companies. House of Shipping's commitment to their customers begins with developing an understanding of their business fundamentals.

Currently House of Shipping is recruiting for an Executive - Human Resources to join the team.

Job Purpose

The HR Executive serves as the primary point of contact for employees and external stakeholders regarding HR, administrative, and reception-related queries. This role focuses on HR operations, employee engagement, onboarding, performance management, and compliance while ensuring seamless coordination between HR, operations, and other business functions.

Main Role And Responsibilities

Onboarding & HR Operations

• Facilitate a smooth onboarding process by ensuring all new hires receive access cards, SIM cards, business cards, and biometric registration before their first day.
• Maintain and update employee records, including HRMS, PMS, and organizational charts.
• Ensure the collection and verification of employment documents, including NDAs and joining formalities.
• Support employees with leave balance queries, policy clarifications, and document requests.
• Coordinate with department heads to ensure seamless integration of new employees.

Employee Engagement & Well-being

• Develop and implement initiatives to enhance employee satisfaction and well-being.
• Conduct surveys, one-on-one meetings, and team discussions to assess workplace morale.
• Plan and execute corporate engagement activities, including themed events, team-building exercises, and rewards programs.
• Design engagement materials such as posters and announcements using tools like Canva or Photoshop.
• Collaborate with the global HR team to develop and execute an annual engagement calendar.

Performance Management & Development

• Monitor and ensure timely completion of employee performance evaluations.
• Guide employees on the performance appraisal process, methodology, and criteria.
• Assist in resolving employee concerns regarding performance feedback and goal setting.

Employee Benefits Administration

• Oversee employee medical and life insurance processes, including enrollment and renewals.
• Liaise with insurance brokers for claims, documentation, and policy-related queries.
• Support employees with ongoing healthcare and benefits inquiries.

Employee Relations & Compliance

• Ensure HR policies and employee manuals align with UAE labor laws and company standards.
• Assist in resolving workplace issues while maintaining confidentiality and professionalism.
• Support the implementation of company policies related to employee behavior, attendance, and professional conduct.

Separation & Offboarding

• Ensure a structured exit process, collecting company assets such as access cards, SIM cards, and business cards.
• Coordinate email deactivation and exit documentation processing.
• Work with department heads to conduct exit interviews and gather feedback for continuous improvement.

Cross-Functional Collaboration & Administrative Support

• Act as a liaison between HR, Finance, Operations, and other departments to streamline HR processes.
• Coordinate with external vendors, government authorities, and courier agencies for administrative support.
• Provide support to leadership and HR teams in implementing organizational initiatives.

Key Performance Indicators (KPIs)

• Onboarding completion within defined timelines (100% compliance) (Weightage:15%)
• Accuracy of employee data in HRMS (Error-free records) (Weightage:10%)
• Timely response to employee queries (Response within 24 hours) (Weightage:10%)
• Execution of annual engagement calendar activities (100% planned activities executed) (Weightage:15%)
• Employee satisfaction score from surveys (80% and above) (Weightage:15%)
• Timely performance review completion (100% employees reviewed on time) (Weightage:15%)
• Insurance enrollment and renewal compliance (100% on-time renewals) (Weightage:10%)
• Completion of separation process (100% adherence to checklist) (Weightage:10%)

Key interactions (Internal | External)

External: Vendors | Courier and Shipment agents | Customers and Clients | Oversea Agents | Government authorities

Internal: Finance | HR & Admin | Operations | Legal | Sales | Marketing

Education Requirements

A Bachelor's degree in Human Resources, Business Administration, or a related field is required. A Master's degree is preferred. The candidate should have at least 2 years of HR experience, preferably in the UAE, handling HR operations, employee engagement, performance management, and compliance.

Language Requirements

English Fluent (required)

Background And Experience

Competencies and skills

HR Experience: Minimum 2-5 years of experience in HR operations, employee engagement, and HR administration, preferably in the UAE.

HR Systems & Compliance: Hands-on experience with HRMS, employee data management, and UAE labor law compliance.

Onboarding & Offboarding: Proficient in managing new hire onboarding, exit formalities, and asset recovery.

Employee Engagement: Experience in developing and executing engagement initiatives, including team-building activities and well-being programs.

Performance Management Support: Strong knowledge of performance review cycles, goal setting, and appraisal coordination.

Benefits Administration: Familiarity with medical & life insurance policies, enrollment, renewals, and liaising with insurance brokers.

HR Coordination: Ability to collaborate with internal teams (Finance, Operations, Leadership) and external stakeholders (vendors, government authorities, insurance providers).

Corporate Communication: Skilled in creating HR engagement materials (posters, announcements) using Canva or Photoshop.

Confidentiality & Professionalism: Experience in handling sensitive employee information, maintaining confidentiality, and ensuring ethical HR practices.

Core Competencies

| Effective Communication Clearly conveys messages in verbal and written formats while maintaining professionalism.

| Collaboration & Teamwork Works effectively with teams across departments to achieve common goals.

| Initiative & Ownership Takes proactive steps to improve HR processes and employee experiences.

| Problem-Solving & Decision-Making Identifies issues and develops solutions that align with company policies.

| Customer Orientation Prioritizes employee needs and provides timely HR support.

| Adaptability & Resilience Handles workplace challenges and changing priorities efficiently.

Role-Specific Competencies

| HR Operations Management Maintains accurate employee records and ensures compliance with HR policies.

| Employee Engagement & Well-being Develops and executes engagement initiatives that foster a positive work culture.

| Performance Management Support Assists in the evaluation and improvement of employee performance processes.

| HRMS & Data Management Ensures HRMS data accuracy and effective reporting.

| Benefits & Compliance Administration Manages insurance, leave, and legal compliance.

| Onboarding & Offboarding Process Execution Ensures seamless transitions for new hires and departing employees.

Disclaimer: This job description is not an exhaustive list of accountabilities and activities. Job incumbents may be required to perform additional job-related tasks and duties as assigned.