Executive Housekeeper

ACCOR

United Arab Emirates

On-site

AED 78,000 - 123,000

Full time

5 days ago

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Job summary

ACCOR is seeking a dedicated Housekeeping Executive to oversee all housekeeping and laundry operations within a UAE hotel. The role requires ensuring rooms and public areas meet Accor standards, coordinating with facilities and engineering, and maintaining high guest satisfaction through proactive service and meticulous inspections.

The candidate will manage inventories, equipment, and staff, and will drive cost control, sustainability efforts, and energy/waste initiatives while promoting Accor

Qualifications

Experience in hotel housekeeping management and supervision.
Familiar with laundry operations and inventory management.
Strong guest service orientation and VIP handling skills.

Responsibilities

Oversee the Housekeeping operations including Laundry and internal communications to ensure hotel standards are followed.
Ensure rooms are prepared and inspected per standards and guest requests including Turn Down service.
Maintain front-of-house and back-of-house areas to standard and cleanliness.
Monitor night-shift cleaning and inventory levels, approving requisitions as needed.
Coordinate pest control schedules with Chief Steward and Engineering.
Implement housekeeping HACCP procedures and energy/waste management practices.
Monitor cost control and propose savings programs.
Supervise linen and uniform handling; manage Lost and Found records.
Promote Accor loyalty programs and act as hotel ambassador to guests.

Skills

Housekeeping management

Laundry operations

VIP guest handling

Cost control

HACCP compliance

Sustainability practices

Job description

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To oversee the Housekeeping operations including the Laundry and the Internal Communication Center ensuring that the hotel standards and procedures are fully known and followed
To ensure that all the rooms are prepared and inspected as per standards and according to guest requests and needs including the Turn Down service
To ensure the up keeping of all the front of the house including the hotel entrance
To ensure the up keeping of all the designated back of the house areas
To check regularly the night shift for cleaning
To ensure appropriate stock level for the smooth run of the Housekeeping and Laundry operations and to approve requisitions accordingly
To ensure that the inventories of linen uniforms and other applicable items are done and recorded as scheduled
To deal with different suppliers and contractors
To overlook the Pest Control service and jointly with the Chief Steward and Director of Engineering to establish the Pest Control schedules
To implement housekeeping related HACCP procedures
To be involved in sustainable development and to apply energy and waste management
To monitor cost control and to suggest saving programs
To ensure all linen and uniform management and handling procedures are respected
To implement Focus and other financial procedures
To supervise and control Lost and Found maintain records and mail packages to clients
To be aware of all VIPs visiting or staying in the hotel
To personally inspect VIP rooms
To make regular room and public area inspections with the Engineering Department on deviation from standard set-ups and maintenance
To follow up on the Out of Order and Out of service rooms
To liaise with the Front Office on the scheduling of rooms for maintenance programs
To ensure a close co-ordination with the Front Office Engineering Food and Beverage as well as the Guest Relation regarding usual and unusual guest requests
To daily review the Night Audit reports related to the Housekeeping
To ensure a proper coverage and supervision of the Housekeeping sections at all times
To set performance targets for all associates and constantly monitor and increase staff productivity
To ensure and perform a proper use of all the equipment and property management system to have a perfect knowledge of the set ups
To respect schedules terms and deadlines as agreed with the Management
To ensure that all team members are aware of the outlet timings and promote the internal activities and events
To ensure that all team members are updated with the latest administrative organizational operational or other changes and news
To conduct a daily line up briefing with the Housekeeping and Laundry supervisors to recapitulate tasks and activity
To share daily activity highlights with the Director of Rooms including internal and external guest opportunities
To assist the Director of Rooms in fulfilling administrative responsibilities and monitoring activities
To replace him whenever needed
To ensure the Accor loyalty programs are promoted and to build strong and long-term relationships with the guests
To be an ambassador of the Housekeeping and of the hotel in and outside the work place
To ensure that all guests enjoy their stay being offered the finest personal service
To escort the guests rather than pointing out directions
To ensure that the privacy of the guests and the confidentiality of the information is respected
To act as a representative of the Management when dealing with guest complaints or if a member of the Housekeeping team is facing difficulties that she he cannot solve on her his own
To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it