Executive Housekeeper

Dorchester Collection; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Executive Housekeeper to lead a dedicated team in delivering exceptional service at a luxury hotel. This role offers the chance to shape a positive environment and uphold high standards of cleanliness and guest satisfaction. With a focus on leadership and operational excellence, you will guide a multicultural team, manage departmental budgets, and ensure that every guest's experience is nothing short of extraordinary. Join a vibrant community where your contributions will be celebrated, and your career will flourish through continuous learning and development opportunities.

Benefits

Competitive Salary Package

Family Benefits

Complimentary stays at sister hotels

50% off at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Annual Flight Allowance

Education Support Allowance

Business attire laundry

Qualifications

• Strong leadership skills to guide a multicultural team.
• Ability to adapt to a constantly changing environment.

Responsibilities

• Oversee Housekeeping Operations for exceptional guest experiences.
• Manage department expenses and ensure budget goals are met.

Skills

Leadership Skills

Problem Solving

Attention to Detail

Guest Service

Communication Skills

Education

5+ years experience in luxury 5-star brand

Middle East experience

Tools

PMS

Payroll Systems

Purchasing Systems

Job description

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as an Executive Housekeeper you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As an Executive Housekeeper at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• Family Benefits
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels.
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance for self and the family
• Life Insurance for self
• Annual Flight Allowance for self and the dependents
• Education Support Allowance for children
• Business attire laundry complimentary by the Company
• Participation in the Company Bonus Plan

What you'll do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible for overseeing the Housekeeping Operations to ensure our guests receive nothing but the best experience.
• You are responsible to ensure the smooth running of the daily operation of the Housekeeping Department and guide and develop a committed multicultural team to ensure the impeccable Dorchester standards are met in all areas.
• Completes inspections and holds people accountable for corrective action.
• Ensuring guest and colleague satisfaction while maintaining the operating budget.
• Responsible for the management of the department’s controllable expenses to achieve or exceed budgeted goals. Understand the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Executive Housekeeper, you’ll have the opportunity to bring these to life and continue to create our legacy.
• You will guide, lead and motivate the housekeeping team with passion and commitment.
• You will be responsible for coordinating all recruitment processes, departmental training and disciplinary procedures.
• Liaising with Rooms team to ensure rooms are ready for all arrivals on time and with correct preferences.
• Coordinate with external contractors to ensure scope of work is completed to specified standards and as per standards.
• Ensure cyclical cleaning is scheduled and completed on time as per company guidelines.
• Work with the management team to ensure profitability of the hotel, guest and employee satisfaction is maintained.
• Ensure par stock levels are maintained by scheduled inventories.

The items shared are the essence of a day in the life of an Executive Housekeeper but we’ll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• You’ll bring your unique personality and passion to the role and the team.
• You have a talent for problem solving, attention to detail and ability to quickly adapt to a constantly changing environment.
• You will have strong leadership skills to be able to develop and guide a multicultural team to ensure exception standards and guest experiences.
• As a detail orientate and hands on Team Player with strong interpersonal skills, you will be able to interact with all departments to ensure a cohesive working environment and to get things done.
• You will be passionate, dynamic and guest focused who pride themselves on their ability to deliver extraordinary levels of guest service and provide creative solutions to our guests.
• You will be knowledgeable of PMS, payroll and purchasing systems and be computer literate.
• You will be able to comprehend budgets, P&L statements, payroll and purchasing systems to assist in the financial management of the department.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong guest service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
• You will have at least 5 years’ experience in a similar position in a luxury 5 star brand, with some pre-opening or major refurbishment experience.
• Middle East experience would be advantageous.

Job Location

United Arab Emirates

Location

Dubai

Who we are

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Reference

2025-5505