Executive Housekeeper

21c Museum Hotels; Dubai; On-site; USD 50,000 - 70,000; Full time

Job summary

A luxury hotel in Dubai is seeking an Executive Housekeeper to lead the housekeeping department. The role involves ensuring the highest standards of cleanliness and guest satisfaction, managing staff, and maintaining operational budgets. Candidates should have extensive experience in luxury hotel environments and strong leadership skills.

Qualifications

• 5-7 years of housekeeping experience in a luxury hotel environment.
• At least 3 years in a managerial or supervisory role.
• Fluent in English; additional languages are an asset.

Responsibilities

• Oversee daily operations of the housekeeping department.
• Recruit, train, and supervise housekeeping staff.
• Manage inventory levels and prepare operational budget.

Skills

Leadership

Organizational Skills

Attention to Detail

Guest-Centric Approach

Problem Solving

Education

Bachelor’s Degree or Diploma in Hospitality Management

Tools

Housekeeping Management Systems

Job description

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units,with254 uniquely designed hotelrooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors,SLS Dubaiisone of the tallest hotelsand residences in the region.

Awondrous and strikinglandmark in Downtown District, designed by theaward- winning architects Aedasandinterior designer Paul Bishop,the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

The Executive Housekeeper is responsible for overseeing the daily operations of the housekeeping department to ensure the highest standards of cleanliness, order, and aesthetics in guest rooms, public areas, and back-of-house areas. This role is pivotal in upholding the hotel’s five-star service standards and delivering an exceptional guest experience.

Key Responsibilities:

Operational Management

• Plan, organize, and supervise all housekeeping operations.

• Ensure guest rooms, public areas, laundry, and back-of-house areas are cleaned and maintained to the highest standards.

• Develop and implement SOPs and quality standards aligned with luxury service expectations.

• Conduct regular inspections of guest rooms and public areas to ensure adherence to standards.

Team Leadership

• Recruit, train, supervise, and evaluate housekeeping staff including supervisors, attendants, and laundry personnel.

• Schedule staff effectively to ensure coverage during peak and off-peak periods.

• Provide coaching and performance feedback to maintain team motivation and excellence.

Inventory & Budget Control

• Manage inventory levels of linen, cleaning supplies, and guest amenities.

• Prepare and manage the department’s operational budget.

• Monitor expenses and implement cost-control measures without compromising service quality.

Guest Experience

• Collaborate with Front Office, Engineering, and other departments to ensure seamless guest experiences.

• Respond promptly and professionally to guest requests and complaints regarding housekeeping services.

• Ensure rooms are consistently ready for guest arrivals, especially VIPs and special occasions.

Compliance & Safety

• Ensure all housekeeping procedures comply with health, safety, and hygiene regulations.

• Conduct safety training and enforce hotel policies on security and risk management.

• Maintain cleanliness and sanitation standards as per local and international guidelines.

Qualifications

Qualifications:

• Bachelor’s Degree or Diploma in Hospitality Management or related field preferred.

• Minimum 5–7 years of housekeeping experience in a luxury hotel environment, with at least 3 years in a managerial or supervisory role.

• Strong leadership and people management skills.

• Excellent organizational and time-management abilities.

• Knowledge of housekeeping management systems.

• Fluent in English; additional languages are an asset.

Key Competencies:

• Attention to Detail

• Guest-Centric Approach

• Strategic Thinking

• Problem Solving

• Team Development

• Communication & Interpersonal Skill