Executive Housekeeper

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality organization seeks a Housekeeping Supervisor to manage daily operations, ensuring guestroom cleanliness and staff supervision. The ideal candidate will have a strong background in housekeeping management, excellent customer service skills, and the ability to maintain departmental budgets. This role is essential in enhancing guest satisfaction and delivering top-notch service.

Qualifications

• 2 years experience in housekeeping or related professional area.
• High school diploma or GED; or 2-year degree from an accredited university in Hotel Management.
• Ability to manage staffing levels effectively.

Responsibilities

• Oversees daily operations of housekeeping and ensures compliance with policies.
• Participates in financial management and budget oversight of the department.
• Handles guest problems and complaints to ensure satisfaction.

Skills

Team Management

Customer Service

Attention to Detail

Education

High school diploma or GED

2-year degree in Hotel Management or related field

Job description

Description

JOB SUMMARY

Responsible for the daily shift operations of Housekeeping Recreation/Health Club and if applicable Laundry. Directs and works with employees to ensure property guestrooms public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

Works effectively with the Engineering department on guestroom maintenance needs.

Supervises the property general cleaning schedule.

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

Inventories stock to ensure adequate supplies.

Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies standards and procedures.

Assists in the ordering of guestroom supplies cleaning supplies and uniforms.

Supports and supervises an effective inspection program for all guestrooms and public space.

Communicates areas that need attention to staff and follows up to ensure understanding.

Ensures all employees have proper supplies equipment and uniforms.

Managing Departmental Costs

Participates in the management of the departments controllable expenses to achieve or exceed budgeted goals.

Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

Responds to and handles guest problems and complaints.

Strives to improve service performance.

Empowers employees to provide excellent customer service.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

Participates as needed in the investigation of employee accidents.

Supervises staffing levels to ensure that guest service operational needs and financial objectives are met.

Ensures employees understand expectations and parameters.

Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Observes service behaviors of employees and provides feedback to individuals.

Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

Participates in the employee performance appraisal process providing feedback as needed.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.