Executive Housekeeper

Mondrian; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking an experienced Executive Housekeeper to lead their housekeeping division in a luxury hotel setting. This pivotal role involves overseeing daily operations, ensuring exceptional cleanliness and service standards, and developing a high-performing team. The ideal candidate will have a strong background in housekeeping management, particularly in luxury environments, and will be passionate about enhancing guest experiences. Join a forward-thinking company that values innovation and operational excellence, and make a significant impact in a vibrant hospitality environment.

Qualifications

• 5+ years of experience in Housekeeping management, ideally in luxury hotels.
• Strong leadership and communication skills are essential.

Responsibilities

• Lead pre-opening efforts of the Housekeeping Division, including recruitment and training.
• Ensure all guest areas reflect luxury standards and manage housekeeping budgets.

Skills

Leadership

Time Management

Communication

Interpersonal Skills

Problem-Solving

Financial Management

Attention to Detail

Guest Service

Education

5+ years in Housekeeping Management

Experience in luxury hotel environment

Tools

Hospitality Management Software (e.g., OPERA)

Job description

Mondrian Abu Dhabi is set to become a destination unlike any other, and we are looking for an experienced and passionate Executive Housekeeper to join our team. In this role, you will oversee the daily operations of the housekeeping department, ensuring that all areas of the hotel are impeccably clean, well-maintained, and reflect the highest standards of Mondrian luxury. As the Executive Housekeeper, you will lead and develop a high-performing team to provide the ultimate guest experience in terms of cleanliness and service. This position requires strong leadership, operational excellence, and a keen eye for detail to uphold Mondrian's brand standards from day one.

How your day looks like:

1. Lead the pre-opening efforts of the Housekeeping Division, including recruitment, training, operational setup, and team development.
2. Oversee the daily operations of the Housekeeping team, ensuring that all guest rooms, public areas, and back-of-house spaces reflect Mondrian's luxury standards.
3. Develop and maintain a high-performing team by providing leadership, guidance, and support to Housekeeping staff.
4. Establish and implement Mondrian's unique housekeeping standards across all guest touchpoints.
5. Monitor guest feedback and identify opportunities for continuous improvement, striving to elevate the guest experience.
6. Manage housekeeping budgets, ensuring efficient use of resources while maintaining exceptional quality.
7. Collaborate with the Director of Rooms and other departments to ensure a seamless hotel-wide operation.
8. Ensure compliance with health, safety, and environmental standards, along with local regulations.
9. Drive innovation within the Housekeeping division, embracing Mondrian's progressive and forward-thinking approach to hospitality.

This role requires strong leadership and strategic thinking, with a focus on delivering exceptional guest experiences while enhancing efficiency and profitability.

Qualifications

1. Minimum of 5 years of experience in Housekeeping management, with at least 3 years in a leadership role, ideally in a luxury or lifestyle hotel environment.
2. Experience working in a truly global work environment is essential.
3. Prior pre-opening experience is highly preferred, with a strong understanding of the operational and logistical aspects involved.
4. Excellent organizational and time management skills with a keen eye for detail.
5. Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire a diverse team.
6. Financial management experience, with the ability to manage budgets, control costs, and maximize operational efficiency.
7. Passionate about delivering exceptional guest service and creating memorable experiences.
8. Knowledge of luxury hospitality trends and industry best practices.
9. Strong problem-solving skills with the ability to think creatively while maintaining operational excellence.
10. Familiarity with hospitality management software (e.g., OPERA) is an advantage.