Executive Director of Technical Operations - Surveillance

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is on the lookout for an experienced Surveillance/CCTV Systems Project Manager to lead their technical team. This pivotal role involves overseeing the entire CCTV system, ensuring compliance with regulations, and mentoring a dedicated team. With a focus on delivering excellence, your leadership will directly impact the team's performance and the guest experience. If you have extensive experience in managing complex CCTV systems and a passion for creating a safe environment, this opportunity is perfect for you.

Qualifications

• 15+ years of CCTV technical experience with 5+ years as a project manager.
• Experience managing complex CCTV systems and properties in the UAE.

Responsibilities

• Oversee maintenance, repair, and installation of the CCTV system.
• Serve as the chief point of contact for regulators and integrators.

Skills

CCTV Technical Experience

Project Management

Organizational Skills

Communication Skills

Technical Proficiency

Troubleshooting Skills

Education

Bachelor's Degree in a Related Field

Tools

Genetec VMS

Microsoft Office

Networking Infrastructure

Job description

Job Purpose

We are seeking an experienced Surveillance/CCTV systems project manager. This role will serve as the senior leader for the technical team within the Surveillance Division. They will be responsible for the entire Surveillance/CCTV system.

Essential Duties

1. Guided by our Values, Behaviors and Actions, we strive to fulfill our purpose of delivering the perfect guest experience. We believe the key to perfection is YOU. Only people make people happy. This is our Culture. As such, the most essential duty you have is making people happy.
2. Act as the project manager responsible for overseeing the maintenance, repair, installation, organization, and upkeep of the entire CCTV system, including cameras, monitors, alarms, network components, switches, servers, raids, wiring, tech centers, satellite locations, workstations, system integration applications, and video archive solutions.
3. Own the responsibility of ensuring the CCTV system and technical policies are compliant with all regulations.
4. Serve as the chief point of contact for regulators and the CCTV system integrator regarding technical issues.
5. Responsible for the technical team within the Surveillance Division. The team’s performance, morale, and wellbeing will reflect directly on the leadership.
6. Mentor, coach, and support the team.
7. Responsible for the advanced development of team training, ensuring the training program and materials are up to date, reflecting new technologies, processes, and solutions.
8. Maintain a high level of confidentiality.
9. Adhere to company policies and procedures and comply with the Code of Conduct, including holding the team accountable to these policies.

Education

• Bachelor’s degree in a related field is preferred.

Experience

• At least 15 years of CCTV technical experience, with a minimum of 5 years as a project manager or technical division leader managing complex CCTV systems.
• Experience in opening at least one complex property/project.
• Preferably, experience working in the UAE with a deep understanding of MCC and local regulations.
• Experience managing CCTV systems with Genetec VMS.
• Experience working in a similar integrated resort setting.
• Extensive experience opening multiple properties with complex systems.

Skills / Knowledge

• Solid understanding of business and management strategy, familiar with project management principles, budgeting, goal setting, and team motivation.
• Strong organizational and communication skills, capable of engaging with management at all levels and external vendors.
• Technical proficiency with test meters, hand tools, man lifts, two-way radios, power tools, digital CCTV programming, audio operations, computer hardware repair, RAID management, Microsoft Office, Windows, POS management, and networking infrastructure.
• Troubleshooting skills relevant to CCTV systems, ability to read construction documents, follow instructions, and work independently or in a team.
• Proficiency in reading, writing, and speaking English professionally.