Executive Customer Risk & Escalation Leader

Salesforce, Inc.

Dubai

On-site

AED 250,000 - 400,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Leadout Capital in Dubai seeks a Customer Risk Manager to lead risk mitigation strategies, escalation management, and cross-functional coordination to protect long-term customer partnerships in the UAE and wider Middle East. You will serve as a strategic orchestrator, guiding senior leaders and customer executives in English or Arabic, translating complex challenges into lasting business outcomes.

This role emphasizes proactive risk assessment and decisive action in a dynamic enterprise

Qualifications

Experience in customer escalation management or enterprise project delivery.
Ability to influence cross-functional teams with structured problem solving.
Proven written and verbal communication skills for executive audiences.

Responsibilities

Drive end-to-end resolution of high-visibility customer issues by aligning cross-functional teams.
Serve as trusted advisor to internal leadership and customer executives with data-driven recommendations.
Assess business impact of customer risks to prioritize resources and accelerate resolution timelines.
Provide status updates in English to customer leadership; Arabic support where appropriate.
Analyze incident trends to identify operational gaps and drive systemic improvements across processes and products.
Ensure alignment across matrixed organizations to manage expectations transparently.