Executive Customer Relations Specialist - Customer Service

Amazon UAE; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Amazon UAE is hiring an Executive Customer Relations Specialist in Dubai, focusing on resolving escalated customer issues, enhancing customer experience, and acting as a liaison between customers and internal departments. This pivotal role offers visibility and growth opportunities in a high-impact customer service environment.

Benefits

Growth opportunities in Amazon's Customer Service division

Collaborative and inclusive work environment

Qualifications

• 1+ years of customer service experience, particularly in escalations or executive relations.
• UAE National with family book.
• Exceptional verbal and written English communication skills.

Responsibilities

• Handle escalated inquiries from corporate executives and government authorities.
• Document findings, track trends, and propose solutions.
• Lead continuous improvement initiatives.

Skills

Communication

Conflict Resolution

Analytical Skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Executive Customer Relations Specialist - Customer Service

Job Title
Executive Customer Relations Specialist - Customer Service
Job Description
Executive Customer Relations Specialist - Customer Service

Job Overview
Amazon is hiring a dedicated Executive Customer Relations Specialist for its UAE operations in Dubai. This role focuses on resolving highly escalated customer issues, analyzing root causes, and enhancing the overall customer experience. As part of the Customer Service team, you will act as a strategic liaison between Amazon s customers and internal departments to drive long-term improvements and customer satisfaction.

Job Details
Job Location: Dubai, United Arab Emirates
Industry: Internet
Function: Customer Service
Gender: Any
Candidate Nationality: UAE Nationals only
Candidate Current Location: Any
Job Type: Full Time

Job Overview
This customer-facing role requires a proactive individual who can resolve executive-level escalations and ensure each interaction meets Amazon s customer obsession standard. The Executive Customer Relations Specialist will respond to inquiries from top executives, government authorities, and high-priority customers while identifying systemic issues and driving internal improvements. This is a high-impact role with visibility across multiple departments.

Key Responsibilities

* Handle escalated customer inquiries and complaints from corporate executives and government authorities
* Act as a trusted advisor to Customer Service teams on handling complex cases
* Investigate root causes of customer dissatisfaction and communicate findings to senior stakeholders
* Submit Voice of the Customer proposals, contact coaching forms, and updates to enhance team awareness
* Lead or participate in continuous improvement (Kaizen) initiatives
* Collaborate with internal teams to resolve systemic service and product issues
* Represent Customer Service in cross-functional communications and escalations
* Document findings, track trends, and propose solutions to reduce recurrence of issues

Job Requirements

* UAE National with family book
* Exceptional verbal and written English communication skills
* 1+ years of customer service experience, preferably in escalations or executive relations
* Ability to resolve conflicts and make decisions independently
* Flexible with work schedules based on customer demand
* Analytical mindset with strong judgment and discretion
* Skilled in Microsoft Outlook, Word, and Excel

Preferred Qualifications

* Bilingual in Arabic and English
* Experience in handling high-pressure customer-facing roles
* Strong organizational, self-learning, and multitasking capabilities

What We Offer

* A strategic and high-visibility role in Amazon s Customer Service division
* Exposure to senior-level communications and root cause analysis projects
* Growth opportunities within one of the world s most customer-obsessed companies
* A collaborative and inclusive work environment committed to continuous improvement

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