Executive, Customer Experience

Majid Al Futtaim; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a passionate Executive in Customer Experience to lead transformative projects that prioritize customer engagement. This role involves utilizing deep customer insights to design innovative experiences, ensuring that every touchpoint reflects the values of the organization. You will collaborate with cross-functional teams to create journey maps and prototypes, presenting your findings to stakeholders. Join a vibrant team dedicated to creating memorable moments and fostering a culture of happiness and positivity. If you have a knack for design thinking and a desire to impact customer journeys, this opportunity is perfect for you.

Benefits

Friendly Work Environment

Diverse Colleagues

Positive Workplace Culture

Qualifications

• 2-3 years of experience in customer experience roles.
• Strong business communication and presentation skills.

Responsibilities

• Plan and execute projects to redesign customer journeys.
• Create journey maps and prototypes to enhance customer experience.

Skills

Business Communication

Presentation Skills

Customer Experience Design

Education

Bachelor's Degree in Design Thinking

Bachelor's Degree in Human-Centred Design

Job description

JOB TITLE

Executive, Customer Experience | MAF Properties | Development

Role Summary

This role is responsible for using the Customer Experience discipline to change overall cultural thinking and put customer first in all our designed experiences. Day to day, it turns our deep customer understanding into specific design projects, leads, supports, or guides the projects and how they come to life.

ROLE PROFILE

1. Plan and execute cross-functional end-to-end projects to redesign customer journeys.
2. Use research, data, and best-practices to form and validate solutions.
3. Create journey maps, service design blueprints, and prototypes to solve challenging Customer Experience problems.
4. Objectively evaluate and refine concepts based on learnings from user testing validation.
5. Target appropriate methods and fidelity based on project objectives to obtain the results required from the onset of the project.
6. Present the team’s work to stakeholders and executives.
7. Develop a strong understanding of Majid Al Futtaim key customer journeys.
8. Manage implementation process of journey pilot and assist in adapting changes of the final product as required.

Requirements

1. Bachelor's Degree in Design Thinking, Innovation, Human-Centred design, or equivalent.
2. 2 to 3 years of experience in the same role.
3. Strong business communication and presentation skills.
4. Proficient in English.

What We Offer

1. At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
2. Work in a friendly environment, where everyone shares positive vibes and is excited about our future.
3. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.