Executive Collection Officer

• Contact customers via phone, email, or visits to follow up on overdue accounts.
• Negotiate repayment plans and resolve billing issues or disputes.
• Maintain accurate records of collection activities and customer interactions.
• Coordinate with the accounts department to update customer payment status.
• Achieve monthly collection targets and minimize overdue balances.
• Escalate unresolved accounts or complex cases to the Collection Manager.
• Adhere to company policies, legal regulations, and compliance requirements.
• Provide regular reports on collection performance and aging analysis.

Desired Candidate Profile

• High school diploma or Bachelor’s degree in Finance, Business Administration, or a related field.
• Proven experience in collections, customer service, or accounts receivable.
• Strong interpersonal and communication skills.
• Good negotiation and problem-solving abilities.
• Basic knowledge of accounting principles and debt recovery laws.
• Proficiency in MS Office and accounting/CRM software

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