Executive Collection Officer

Global Career Heights; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Collections Specialist to manage overdue accounts and enhance customer relations. In this role, you will engage with customers through various channels, negotiate repayment plans, and ensure compliance with legal regulations. Your strong communication and negotiation skills will be vital in achieving monthly collection targets while maintaining accurate records. Join a dynamic team where your contributions will directly impact financial performance and customer satisfaction. If you are passionate about problem-solving and customer service, this opportunity is perfect for you.

Qualifications

• Proven experience in collections or accounts receivable.
• Basic knowledge of accounting principles and debt recovery laws.

Responsibilities

• Contact customers to follow up on overdue accounts.
• Negotiate repayment plans and resolve billing disputes.
• Maintain records of collection activities and customer interactions.

Skills

Customer Service

Negotiation Skills

Problem-Solving

Communication Skills

Interpersonal Skills

Education

High School Diploma

Bachelor’s Degree in Finance

Bachelor’s Degree in Business Administration

Tools

MS Office

Accounting Software

CRM Software

Job description

• Contact customers via phone, email, or visits to follow up on overdue accounts.
• Negotiate repayment plans and resolve billing issues or disputes.
• Maintain accurate records of collection activities and customer interactions.
• Coordinate with the accounts department to update customer payment status.
• Achieve monthly collection targets and minimize overdue balances.
• Escalate unresolved accounts or complex cases to the Collection Manager.
• Adhere to company policies, legal regulations, and compliance requirements.
• Provide regular reports on collection performance and aging analysis.

Desired Candidate Profile

• High school diploma or Bachelor’s degree in Finance, Business Administration, or a related field.
• Proven experience in collections, customer service, or accounts receivable.
• Strong interpersonal and communication skills.
• Good negotiation and problem-solving abilities.
• Basic knowledge of accounting principles and debt recovery laws.
• Proficiency in MS Office and accounting/CRM software

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