Executive - Broker Management - Dubai Holding Real Estate

Dubai Holding; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading organization in the UAE is seeking a dedicated individual for the Agent Relations team. The role involves managing broker registrations and ensuring timely commission payouts. Candidates should have a Bachelor's degree and 2-4 years of office administration experience. Strong skills in Microsoft Office and English are required. This is a full-time position located in the NSO building.

Qualifications

• 2-4 years’ experience in Office Administration.
• Good English language skills required.

Responsibilities

• Process broker registrations and commissions within established SLAs.
• Assist agencies and brokerages in registering on the portal.
• Coordinate with finance for timely commission releases.

Skills

Microsoft Office

Interpersonal skills

Attention to detail

Ability to work under pressure

Team collaboration

Education

Bachelor's degree in a related field

Job description

United Arab Emirates

Job Description

Job Purpose

The job holder is responsible for providing complete support in the day-to-day operations within the Agent Relations team ensuring that broker registrations completed within SLA and commissions are paid out to registered brokers in a timely manner in line with policy.

Key Accountabilities

Process broker registrations and commissions within established SLAs and in accordance with company policies.

Assist agencies and brokerages in registering on the portal. Provide comprehensive support and assistance throughout the registration process and beyond.

Coordinate with the finance team to ensure timely and accurate commission releases to registered brokers.

Provide effective solutions and guidance to agencies facing issues while using the portal.

Identify opportunities to improve efficiency and effectiveness within the team by implementing processenhancements.

•Collaborate with IT to enhance the Agents Portal and address emerging technical issues.

Coordinate with Security and Community Management to arrange photo shooting requests for agencies.

Liaise with the Marketing and Sales Teams to provide agencies with necessary support from a marketing orsales perspective.

Assist in organizing Agent Training Programs for newly registered agencies and refresher training for currentagents.

•Issue notices and termination letters for noncompliance as required.

Respond promptly and effectively to all incoming emails and phone calls, adhering to company guidelines andcompliance standards.

Address broker inquiries regarding registration and portal usage in a timely manner.

Attend to walk-in agents and brokers at the Sales Center on a daily basis.

•Provide support to the Sales team during sales launches and events as needed.

Prepare daily reports, analyzing and generating data related to broker management.

•Ensure strict adherence to company policies and directives

Qualifications, Experiences, Skills

Minimum Qualifications and Knowledge:Bachelor's degree in a related field

Minimum Experience (number of years Min 2-4 years’ experience in Office Administration.

Job Specific Skills:

Good working knowledge of Microsoft Office including Word, Excel, PowerPoint.

Ability to integrate well into teams & work towards achieving team results.

Ability to plan and prioritize work.

Ability to work under pressure.

Strong interpersonal skills, attention to detail

•Good English Language skills required.

Job Info

• Job Identification 10683
• Posting Date 07/29/2025, 05:42 PM
• Apply Before 08/29/2025, 05:42 PM
• Job Schedule Full time
• Locations NSO - Building 3, Ground Floor, AE