Execution & Operations Manager (Contract)

Dubai Department of Economy and Tourism; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A governmental agency in Dubai is seeking a Program Manager to oversee the implementation of SME initiatives. Responsibilities include managing timelines, coordinating with stakeholders, and ensuring operational efficiency through effective oversight and quality assurance. Candidates should have 6–10 years in operations or project management, with proven experience in managing multiple projects and implementing standard operating procedures.

Qualifications

• 6–10 years in operations, program delivery, or project management.
• Proven experience managing projects with cross-functional stakeholders.
• Experience with operational planning and dashboard creation.

Responsibilities

• Manage timelines and deliverables across SME workstreams.
• Develop and maintain SOPs and operational frameworks.
• Monitor delivery risks and implement mitigation measures.
• Conduct internal audits for quality assurance.

Skills

Operations management

Project delivery

Timeline management

Cross-functional collaboration

Risk management

Process optimization

Job description

Responsible for driving the day-to-day implementation of Dubai SME initiatives. This role ensures that project plans are executed on schedule, aligned to strategic goals, and supported by efficient operational systems. In a PMO capacity, acting as the anchor between strategy and delivery, the role oversees workstream coordination, timeline control, and execution health across all key programs and platforms.

Core Responsibilities

Program Execution Oversight

• Manage timelines, activity trackers, and deliverables across SME workstreams
• Ensure day-to-day operational progress and escalate delivery blockers in real time
• Coordinate cross-functionally with internal departments, partners, and vendors
• Lead initiative-level reporting, documentation, and compliance checklists

Operational Planning & Control

• Develop and maintain SOPs, workflows, and operational frameworks for key programs
• Support budgeting, procurement coordination, and contract tracking with relevant units
• Design and maintain dashboards for real-time execution tracking and performance metrics

Risk & Issue Management

• Monitor potential delivery risks and proactively implement mitigation measures
• Resolve execution issues and implementation bottlenecks during program rollout
• Capture lessons learned and update institutional knowledge bases or playbooks

Quality Assurance & Process Optimization

• Conduct internal audits and health checks to ensure quality across all active programs
• Recommend and implement improvements to increase delivery speed and reliability
• Standardize operational processes across repeated program cycles

Desired Experience:

• 6–10 years in operations, program delivery, or project management (public or private sector)
• Proven experience managing multiple projects with cross-functional stakeholders
• Track record in implementing SOPs, reporting frameworks, and issue-resolution systems
• Operational planning, timeline management, dashboard creation, and reporting