Events Sales Manager - 6 Months (September to January)

Rosewood Abu Dhabi; United Arab Emirates; On-site; AED 80,000 - 100,000; Full time

Job summary

A luxury hotel in the UAE is seeking an experienced Events Sales Coordinator to manage banquet revenue and cater to MICE needs. Responsibilities include coordinating events, liaising with clients, and ensuring high service standards. Ideal candidates will have at least three years’ experience in a luxury environment and strong organizational skills. Knowledge of international foods and wines is essential. Join a dynamic team in a prestigious setting.

Qualifications

• Minimum three years’ experience in a luxury or ultra-luxury property.
• Knowledge of international foods, wines, and banquet operations.
• Fluent in English; additional languages preferred.

Responsibilities

• Coordinate and monitor all meetings from initial booking to post-conference evaluations.
• Liaise with clients and internal departments for MICE and catering business.
• Respond promptly to client requests to maximize satisfaction.

Skills

Attention to detail

Customer service skills

Sales generation

Organization

Education

College degree or equivalent experience

Job description

Job Description

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OVERVIEW / BASIC FUNCTION :

Under the supervision of the Assistant Director of Events Sales, this role is responsible for generating the majority of banquet revenue and assisting in the general management of the Catering Department.

RESPONSIBILITIES :

• Comply with the Hotel Code of Conduct at all times.
• Coordinate and monitor all meetings from initial booking through to post-conference evaluation and account settlement.
• Liaise with the Sales Department during initial negotiations to provide profitable and compliant proposals.
• Manage all MICE and catering business, liaising closely with clients and internal departments.
• Prepare and distribute BEOs and group summaries for all events at least 5 working days prior.
• Follow up with clients to review banquet room allocations and guest numbers, communicating with relevant departments.
• Arrange group check-ins with the Front Office Manager.
• Conduct pre- and post-event briefings, communicating feedback to improve operations.
• Review daily Food & Beverage and Conference charges to ensure accuracy.
• Collaborate with the Director of Food & Beverage and Executive Chef on menu development to attract business and ensure profitability.
• Participate in weekly BEO meetings to finalize event details.
• Be proactive in planning around cyclical events.
• Respond to proposals within 24 hours, maintaining high guest service standards.
• Follow up on leads within 48 hours of inquiry.
• Ensure proper handover of client requirements from Sales to Operations.
• Train and coach team members to maintain high service levels.
• Maintain all departmental records, forms, and policies.
• Update and maintain menus and function sheets.
• Adapt to client changes flexibly.
• Meet with conference organizers before and after events to confirm details.
• Respond promptly to client requests to maximize satisfaction.
• Coordinate with external vendors and internal departments for event needs.
• Handle guest complaints and establish excellent guest relations.
• Maintain professional appearance and adhere to safety policies.
• Stay adaptable to industry and company changes.
• Perform other duties as assigned.

OSHAD RESPONSIBILITIES :

While at work, associates shall:

• Take reasonable care of their own health and safety.
• Ensure the safety of others affected by their acts or omissions.
• Comply with OSHMS policies and procedures.
• Report hazards and incidents to supervisors.
• Participate in safety planning and training.

ACCOUNTABILITY :

• Comply with OSHMS policies and legislation.
• Care for personal and colleagues' health and safety.
• Report to supervisors or managers as necessary.

QUALIFICATIONS :

• Minimum three years’ experience in a luxury or ultra-luxury property.
• College degree or equivalent experience.
• Attention to detail, organization, and customer service skills.
• Knowledge of international foods, wines, and banquet operations.
• Ability to generate sales and maintain confidentiality.
• Fluent in English; additional languages preferred.
• Physical ability to perform required movements and communicate effectively.
• No specific licenses or certifications required.