Events Planning Executive

Hyatt; United Arab Emirates; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic individual to join their team. This role involves ensuring top-notch customer service while managing administrative tasks efficiently. You will develop strong relationships with clients and operational departments, ensuring a seamless experience for guests. The ideal candidate will have a degree in Hospitality or Tourism Management and at least one year of experience in hotel operations. Join a vibrant team where your contributions will help create memorable experiences for guests.

Qualifications

• 1+ year experience in hotel operations.
• Relevant degree/diploma in Hospitality or Tourism Management.

Responsibilities

• Ensure knowledge of Envision is up to date.
• Develop knowledge of Opera systems for room availability.
• Maintain an efficient filing system for documentation.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Education

Degree in Hospitality Management

Diploma in Tourism Management

Tools

Opera Front Office System

Envision

Job description

Job Responsibilities

1. Ensure your knowledge and understanding of Envision is up to date.
2. Develop a good knowledge of Opera front office & reservations systems to competently check bedroom & room type availability.
3. Review function rooms blocked by you weekly to ensure all business is live, traced, and tracked for confirmation.
4. Entertain potential and current customers based on business priorities.
5. Develop and maintain close working relationships with operational departments.
6. Maintain confidentiality on work issues.
7. Implement credit and collection procedures following the hotel’s established Credit Policies & Procedures.
8. Create an organized and efficient system for managing administrative paperwork, including records, reports, budgets, traces, follow-ups, and other documentation for quick and easy access.
9. Maintain an accurate and efficient filing system (electronic & manual) at all times.
10. Handle telephone enquiries with care and professionalism, providing a positive first impression of Hyatt Regency Dubai Creek Heights by adopting a customer-centered, friendly tone.
11. Ensure all catering contracts adhere to hotel policies and procedures and are based on sound commercial judgment.
12. Liaise with sales account managers on corporate or group issues and act as required, maintaining internal communication.
13. Work with sales managers to foster positive and professional relationships with clients.
14. Ensure the events team projects a warm, professional, and welcoming image.

Qualifications

• Ideally hold a relevant degree or diploma in Hospitality or Tourism Management.
• Minimum 1 year of work experience in hotel operations.
• Good customer service, communication, and interpersonal skills are essential.