Events Executive

Minor International; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player in luxury hospitality is seeking an Events Executive to enhance guest experiences through exceptional event planning and management. In this dynamic role, you will handle guest inquiries, coordinate events, and ensure maximum occupancy at our stunning venues. You will work closely with various teams to deliver unforgettable experiences while leveraging your strong organizational and communication skills. If you thrive in a fast-paced environment and are passionate about hospitality, this is your chance to make a significant impact in a vibrant and supportive setting.

Qualifications

• Proven experience in event planning and management.
• Strong organizational skills to manage multiple projects.

Responsibilities

• Handles all guest inquiries and ensures guest satisfaction.
• Prepares and executes sales objectives and action plans.
• Conducts follow-ups on accounts production and event details.

Skills

Organizational Skills

Communication Skills

Interpersonal Skills

Problem-solving Skills

Negotiation Skills

Attention to Detail

Education

Bachelor's degree in Event Management

Bachelor's degree in Hospitality

Bachelor's degree in a related field

Tools

Event Management Software

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

KEY DUTIES AND RESPONSIBILITIES

Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:

• Handles all guest inquiries.
• Conduct guest entertainment when required.
• Attends departmental communication meetings and training sessions and operates in line with the instructions received.
• Prepares and executes sales objectives and action plans.
• Applies the sales administration guidelines.
• Is constantly updated on the economic and competitive conditions.
• Ensures guest satisfaction during functions / events.
• Entertains guests in the hotel/conduct site inspections.
• Regular follow-up on accounts production.
• Basic knowledge and good use of standard computer programs.
• As directed, participate in promotional events within the hotel, the industry & customer organizations, in order to promote and maximize sales.
• Always adheres to the hotel rules.
• Flexibility in working hours as required.
• Has full knowledge of hotel safety and emergency procedures.

Specific:

• Physical & Telephone follow-up with companies on offers forwarded in order to secure confirmation.
• Formulation of offer letters.
• Ensures offer letters forwarded are up to Anantara World Islands Standards.
• Ensures offer letters go out within maximum of 24 hours.
• Handles incoming calls & ensures messages are taken & details are forwarded to the person concerned.
• Ensures maximum occupancy in related hotel(s) is achieved.
• Within established parameters, quotes and negotiates prices with customer representatives.
• Once business is confirmed, the Events Executive is to forward an entire file to all operations departments for them to follow up on minor details and to action.
• Ensuring full clean file is copied to Group Team/Operation Department and should include Final and updated correspondence, Company confirmation, Billing Instruction.
• Organizes communication meetings with Operations, Group, Events Team with regards to finalizing details of all major events.
• Generates to maintain customers of defined accounts (face-to-face and telephone calls).
• Solicits & serves transient, group business & meetings from his accounts.

Qualifications

• Bachelor's degree in Event Management, Hospitality, or a related field.
• Proven experience in event planning and management.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Proficiency in event management software.
• Demonstrated ability to work effectively in a fast-paced, deadline-driven environment.
• Flexible schedule, including the ability to work evenings and weekends as required.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and collaboratively within a team.
• Knowledge of event planning best practices and industry trends.
• Excellent negotiation skills and the ability to build strong relationships with clients and vendors.
• Adaptability to changing priorities and the ability to remain calm under pressure.