Events & CRM Coordinator - Temp

Chloé; Dubai; On-site; AED 220,000 - 320,000; Full time

Job summary

CHLOÉ is seeking an Events & CRM Coordinator to drive client engagement across UAE and KSA. You will collaborate with the Events & CRM Manager Middle East to elevate boutique experiences, coordinate campaigns, and manage content for seasonal catalogs.

The role requires strong organizational and communication skills, a passion for luxury fashion, and the ability to operate autonomously in a dynamic retail environment. Proficiency in MS Office and familiarity with boutique systems are advantageous.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, Design, or related field.
• Interest in fashion and luxury experiences.
• Excellent organization and high creativity.
• Ability to work autonomously with responsibility.
• Effective communication and presentation skills.
• Proficiency in MS Office Suite.

Responsibilities

• Support CRM campaigns aligned with business priorities and objectives.
• Support boutiques in organizing personalized client experiences and private appointments.
• Create seasonal product catalogues tailored to each market and bespoke catalogs on request.
• Consolidate and report monthly KPIs, ensuring accurate tracking and timely updates.
• Extract monthly client birthday lists and coordinate with boutiques for on-time treatments.
• Manage CRM data and reassign clients when needed.
• Coordinate and execute all events and activations, in-store and external.
• Source and manage suppliers, venues, and talent within budget allocations.
• Liaise with HQ to obtain event approvals and align with global guidelines.
• Oversee event logistics including permits, logistics, deliveries, and store setup.
• Capture event content and prepare post-event reports with feedback and results.
• Coordinate with PR for samples and monthly performance reports.
• Conduct competitor benchmarking and market research on regional trends.
• Handle IT tickets, setup of new boutiques on platforms, user access, and vendor documentation.
• Coordinate invoice submission and payment status with Finance.

Skills

Organizational skills

Communication skills

Creativity

Presentation skills

Self-motivation

MS Office

Education

Bachelor’s degree in Business Administration, Marketing, Communications, Design, or related field

Tools

ViewApp

Rendez-vous

Job description

Overview

The Events & CRM Coordinator plays a key role in supporting the execution of the Maison's client engagement strategy across UAE & KSA. Working closely with the Events & CRM Manager Middle East, this is a vital role by bringing the Maison's vision to life through elevated client experience, fostering client relationship, and boutique activations.

The Events & CRM Coordinator plays a key role in supporting the execution of the Maison's client engagement strategy across UAE & KSA. Working closely with the Events & CRM Manager Middle East, this is a vital role by bringing the Maison's vision to life through elevated client experience, fostering client relationship, and boutique activations.

Key Responsibilities

CRM & Client Experience

• Support in developing and executing monthly CRM campaigns aligned with business priorities and commercial objectives
• Support boutiques in organizing personalized client experiences, personalized private appointments
• Create seasonal product catalogues tailored to each market’s assortment, as well as bespoke catalogues upon boutique request
• Consolidate and report monthly Bloom KPIs, ensuring accurate tracking and timely updates
• Extract monthly client birthday lists and coordinate with boutiques to ensure client treatments are executed on time
• Manage CRM data and perform client reassignment when needed

Events

• Coordinate and execute all events and activations, both in-store and external, ensuring seamless delivery
• Support in sourcing and managing suppliers, vendors, venues, and talent while adhering to budget allocations and Maison standards
• Liaise with HQ (CRM, VM, Events teams) to obtain event approvals and ensure alignment with global guidelines
• Oversee all operational requirement for the event, including permit, logistics, supplier deliveries, and store set-up
• Capture event content and prepare comprehensive post-event reports, including qualitative feedback and performance results

PR Coordination

• Liaise with the PR agency on sample requests for editorial shoots with partners
• Collect and consolidate monthly PR performance reports for regional reporting
• Coordinate with the Merchandising team to identify key investment pieces for each collection and share relevant assortment with the PR agency for press sample selection

Business Development

• Conduct monthly competitor benchmarking across marketing: CRM initiatives, client experiences, events, and media activities
• Perform regular market research on competitor brands and identify regional trends and best practices

Administration

• Raise and monitor IT support tickets, ensuring timely resolution of system-related issues
• Coordinate the setup of new boutiques on ViewApp and Rendez-vous platforms
• Manage user access requests for new joiners and coordinate access modifications or extensions across relevant retail systems
• Manage vendor creation, purchase orders (POs), amendments, and extensions
• Coordinate invoice submission and follow up on payment status with Finance
• Maintain organized records of all A&P invoices

Person Specification

• Bachelor’s Degree in Business Administration, Marketing, Communications, Design, or a related field.)
• Interest in Fashion, passionate about luxury experiences, and has an eye for product
• Strong organizational skills and high creativity
• Ability to work autonomously, with a high level of responsibility and accountability
• Effective communication and presentation skills
• Self-motivated, driven individual
• Proficiency in MS Office Suite (Word, Powerpoint, Excel, etc.)
• Arabic language is a plus

At Chloé, we are committed to promoting employment that is inclusive and respects diversity. Our workplace fosters a sense of community, encourages creativity and initiative within our House.