Events Coordinator

Marriott Hotels Resorts; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a dynamic and prestigious hotel where your passion for hospitality can thrive! This role offers the chance to work in a vibrant environment, coordinating unforgettable events that leave a lasting impression. With opportunities for growth and development, you will be part of a team that values excellence and creativity. Enjoy competitive benefits, including discounted stays at a global portfolio of hotels, and immerse yourself in a culture that prioritizes your career advancement. If you're ready to elevate your career in the hospitality industry, this is the perfect opportunity for you!

Benefits

Accommodation

Meals on Duty

Transportation

World-class Training

Recognition Programs

Discounted Accommodation

Discounted Food & Drink

Medical Insurance

Life Insurance

Qualifications

• Strong background in event planning and customer service.
• Ability to effectively communicate and resolve issues.

Responsibilities

• Coordinate and plan events, ensuring smooth transitions from sales.
• Handle billing processes and maintain communication with guests.
• Provide guidance and support throughout the event lifecycle.

Skills

Event Planning

Customer Service

Communication

Problem Solving

Sales Coordination

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Tools

Digital Signage Software

Job description

Description

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city’s lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges which offer Japanese, Italian, Indian, and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80000 square feet of adaptable space including a striking ballroom and outdoor venues. Explore Dubai Mall, Burj Khalifa, and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai, we are looking for talented individuals to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation, meals on duty, transportation, and:
  • World-class training and development including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8000 hotels all over the world. Yes, 8000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance.
• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks.

OUR EXPECTATIONS FROM THE ROLE:

• Being able to collaborate with a customer and craft individual events.
• Taking care of a smooth transition from sales to events planning.
• Handle groups & events contracted by the Sales team ranging from 1 room per night/ 1 pax to 250 rooms per night/ 250 pax.
• Focus to communicate and deliver outstanding events to the customer.
• Focus on future service potential problems and/or conflicts from a service point of view.
• Being proactive in offering solutions.
• Creating & distributing Banquet Event Orders & Group Resumes.
• Accurately forecasts all the events (bedrooms and/or catering).
• Guidance and support throughout the event.
• Being knowledgeable about product and services.
• Handle the billing process by preparing invoices, having bill reviews with the guest, and finalizing the invoices by ensuring billing accuracy.
• Takes total ownership and responsibilities for the successful planning and coordination of groups & events assigned.
• Continuous communication with the operational team.
• Be available as needed during the event phase for their assigned groups.
• Organizing & planning the group rooms side of the event.
• Working in coordination with assigned Group housing partner to ensure rooming list & room instructions have been updated accurately.
• Guiding the client throughout the event as the expert partner for the guest by being a consultant.
• Attend the daily service communication tool; BEO meeting.
• Upsell last minute items to ensure profitability.
• Conduct pre and post-conference meetings in line with Marriott standards.
• Show around in connection with in-house functions.
• Coordinate all activities involving the pre and post-event process.
• Coordinating & supporting on all department admin tasks.
• Act as a support to the Events Admin Clerk.
• Work on Digital signage as per the schedule.
• Communicate challenging situations accurately to responsible departments.
• Handle guest complaints in a professional manner and come up with solutions.
• Responsibility of working on individual projects besides the organization of events.
• Following department timelines for actualization BEO & Group resume distribution, rostering, forecasting, etc.
• Rewarding Bonvoy points in a timely manner after checking the required criteria mentioned on the Job Aid for posting points.
• Working honestly, ethically & with integrity.

Marriott International is an equal opportunity employer, believe in hiring a diverse workforce and sustaining an inclusive people-first culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

IC