Events Booking Center Executive The St. Regis Downtown Dubai

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel chain in Dubai is seeking individuals to join their team. Responsibilities include resolving guest requests, processing reservations, and providing excellent customer service. The ideal candidate will have a high school diploma, at least 2 years of relevant experience, and strong communication skills. Join a diverse environment that values unique backgrounds and experiences.

Qualifications

• Minimum of 2 years of related work experience.
• Ability to anticipate and address guest service needs.
• Must maintain confidentiality of proprietary information.

Responsibilities

• Resolve guest calls, requests, or problems.
• Process reservation requests and changes.
• Assist in training and motivating employees.

Skills

Sales techniques

Guest service

Communication

Office duties

Education

High school diploma or G.E.D. equivalent

Job description

Overview

Responsibilities include: Contact appropriate individual or department to resolve guest calls, requests, or problems; use sales techniques to maximize revenue while maintaining guest loyalty; up-sell; determine and grant compliments to guests as gifts; promote awareness of brand image; process requests for redeeming Marriott Rewards points; process reservation requests, changes and cancellations received by phone, fax, or mail; enter Marriott Rewards information into appropriate software when taking guest reservations; answer, record, and process all guest calls, requests, questions, or concerns; perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model; follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; welcome and acknowledge all guests according to standards; anticipate and address guest service needs; thank guests with genuine appreciation; communicate clearly and professionally; prepare and review written documents; answer telephones with appropriate etiquette; develop and maintain positive working relationships; support team to reach common goals; listen and respond to others; monitor performance to ensure quality standards; read and visually verify information; move objects up to 10 pounds; perform other reasonable duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued; our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status, or other basis protected by applicable law.