Event Service Expert (Shift Leader)

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality company in Dubai is seeking a motivated individual for a service role that requires excellent communication and customer service skills. The candidate should have at least two years of related experience, with supervisory experience preferred. Responsibilities include ensuring banquet rooms are prepared, handling guest requests, and maintaining cleanliness and presentation standards. This role offers a dynamic environment in a prestigious hotel chain.

Qualifications

• Minimum 2 years of related work experience in a service role.
• At least 1 year of supervisory experience preferred.

Responsibilities

• Communicate service needs to chefs and stewards.
• Ensure banquet rooms and restaurants are ready for service.
• Inspect cleanliness of equipment before use.

Skills

Communication

Customer service

Teamwork

Attention to detail

Education

High school diploma or G.E.D. equivalent

Job description

Description

POSITION SUMMARY

Communicate service needs to chefs and stewards throughout functions. Total charges for group functions and prepare and present checks to group contacts for payment. Ensure banquet rooms restaurants and coffee breaks are ready for service. Ensure proper centerpieces are displayed on every table. Inspect the cleanliness and presentation of all china glass and silver prior to use. Check in with guests to ensure satisfaction. Set tables according to type of event and service standards. Communicate additional meal requirements allergies dietary needs and special requests to the kitchen. Maintain cleanliness of work areas throughout the day.

Follow all company and safety and security policies and procedures; report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others support team to reach common goals and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance. Stand sit or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.