Event Operations Coordinator, MENA

Game Companies; Dubai; On-site; AED 120,000 - 240,000; Full time

Job summary

Xsolla is building a new Dubai events hub and Expo venue and seeks an Event Operations Coordinator, MENA who is trustworthy, self-driven, motivated, and accountable to join our Global Experiential Marketing team.

You will work with the Event Operations Manager, the Director of Marketing EMEA and the Global Head of Event Sales to support deal processes, logistics, budgets and on-site coordination for organizer-hosted events at the Dubai venue.

Qualifications

• 2+ years of professional experience in events, marketing, or administrative coordination.
• Bachelor's degree in Marketing, Business Administration, Communications, or related field preferred.
• Strong organizational and administrative skills with excellent attention to detail.
• Proficiency in project management tools such as Jira, Asana, Monday.com, and Google Workspace.

Responsibilities

• Support the Event Operations Manager in managing relationships with event organizers for the Dubai Expo venue.
• Assist with deal processing for incoming event organizers, including contract paperwork, pricing documentation and onboarding materials.
• Support sales logistics for organizer accounts, including venue availability tracking and scheduling.
• Maintain organizer account records and event budgets, ensuring costs are logged in the correct currency.
• Support hotel and travel logistics for staff and organizer representatives attending events.
• Assist with space planning and event set-up coordination within the Xsolla Expo venue.
• Support integrated marketing and social campaigns for organizer-hosted events, drafting copy and graphics requests.
• Log Jira requests to the in-house creative team with briefs and deadlines.
• Maintain the event roadmap tracker with organizer and sponsor information, dates and links.
• Support on-site delivery of events, ensuring a positive experience for organizers, customers and partners.
• Support lead capture and ensure leads are logged with the CRM team timely.
• Assist with post-event follow-up, including organizer feedback surveys and asset collection.

Skills

Administrative

Operations Management

Education

Bachelor's degree in Marketing, Business Administration, Communications, or related field

Tools

Jira

Asana

Monday.com

Google Workspace

Job description

About You

We are looking for an Event Operations Coordinator, MENA who is trustworthy, self-driven, motivated, and accountable to join our Global Experiential Marketing team. The ideal candidate thrives in a fast-paced, highly collaborative, cross-functional and multicultural environment and is eager to help bring major global conference and event brands into Xsolla's new Dubai events hub and Expo venue.

• Administrative
• 2–5 years
• Operations Management

You will work closely with the Event Operations Manager, the Director of Marketing EMEA and the Global Head of Event Sales to support the deal process, sales logistics and account management for event organizers hosted at the Xsolla Dubai Expo venue. The right person for this role will be detail-oriented, dependable, and comfortable supporting multiple organizer accounts and deal pipelines under tight deadlines—an ideal role for someone early-to-mid career in events or account management who wants to grow with a new regional hub. This role is in-office/on-site at Xsolla's new Dubai hub and will require regional travel of up to 15-20%.

About Us

Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com.

Responsibilities

• Support the Event Operations Manager in managing relationships with event organizers being brought to the Xsolla Dubai Expo venue.
• Assist with deal processing for incoming event organizers, including contract paperwork, pricing documentation and onboarding materials.
• Support sales logistics for organizer accounts, including venue availability tracking, scheduling and coordination of requirements.
• Help maintain and update organizer account records and event budgets, ensuring costs are logged in the correct currency.
• Support hotel and travel logistics for staff and organizer representatives attending events.
• Assist with space planning and event set-up coordination within the Xsolla Expo venue.
• Support integrated marketing and social media campaigns for organizer-hosted events, including drafting copy and requesting graphics.
• Log Jira ticket requests to the in-house creative team with clear briefs and deadlines.
• Maintain the event roadmap tracker with organizer and sponsor information, dates and relevant links.
• Support on-site delivery of events, ensuring a positive experience for organizers, customers and partners.
• Support lead capture and ensure leads are logged with the CRM team in a timely manner.
• Assist with post-event follow-up, including organizer feedback surveys and gathering assets for reports.

Requirements

• 2+ years of professional experience in events, marketing, or administrative coordination.
• Bachelor's degree in Marketing, Business Administration, Communications, or related field preferred.
• Strong organizational and administrative skills with excellent attention to detail.
• Proficiency in project management tools such as Atlassian Suite, Jira, Asana, Monday.com, and the Google Workspace.

Preferred

• Experience in the video games, tech or software industry.
• Experience tracking budgets across multiple events or currencies.
• Knowledge of the Dubai/MENA events market.

Benefits

We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, private health insurance and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.

Equality Opportunity Statement Xsolla is dedicated to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, genetics, disability, age, social background or other characteristics. We welcome and encourage applications from all qualified individuals and are dedicated to ensuring a fair and transparent recruitment process. For the Event Operations Coordinator, MENA role, we will request a background check.

Relevance to Job Responsibilities

The background check is relevant to this position because of the following role responsibilities:

• Handling sensitive financial information/managing budgets/accessing funds
• Accessing confidential company data
• Ensuring compliance with regulatory requirements

Rights Under the UAE Personal Data Protection Law

Applicants are encouraged to inquire about their rights under the UAE Personal Data Protection Law. If you have questions regarding our hiring practices, please contact [e-mail]