Event and AV Operations Analyst

VISA; Dubai; On-site; AED 120,000 - 170,000; Full time

Job summary

Visa Corporate Technology Support is transforming how operational support is delivered to our end users. The AV and Event Operations Specialist will handle setup, operation, and troubleshooting of AV equipment for meetings, broadcasts, and hybrid experiences in Dubai, ensuring high-quality live streaming and video production.

You will support pre-event checks, develop run-of-show materials, coordinate logistics, and provide on-site technical assistance while maintaining strong customer service

Qualifications

• Bachelor's degree in Event Management, Communications, Media Production, or related field.
• Minimum of 2 years of experience in AV operations and event support.
• Experience with live streaming and video production is a plus.

Responsibilities

• Set up, operate, maintain and troubleshoot AV conferencing, streaming and production equipment for meetings, events, broadcasts and hybrid experiences.
• Support live streaming and video production activities, ensuring smooth, reliable and high-quality event delivery.
• Conduct pre-event technical checks, risk assessments and equipment readiness reviews to minimize disruption during live execution.
• Assist in developing event plans, timelines, checklists, run-of-show documentation, budgets and post-event reporting.
• Coordinate event logistics including vendors, venues, equipment setup, transportation, room layouts, seating, lighting, AV requirements, permits, licenses and supporting documentation.
• Support site visits, venue inspections, event setup, live execution and post-event breakdown to ensure all elements are delivered according to plan.
• Provide on-site technical and operational support, responding to stakeholder presenter, vendor and attendee needs professionally and efficiently.
• Communicate regularly with internal teams, vendors, venues and stakeholders to confirm requirements, manage risks, resolve issues and ensure alignment throughout the event lifecycle.
• Deliver exceptional customer service and contribute to a seamless end-user experience across all AV and event interactions.
• Gather feedback, identify lessons learned and contribute to continuous improvement of AV operations, event processes, documentation, playbooks and best practices.

Skills

Customer service

Problem solving

Organization

Calm under pressure

Education

Bachelor's degree in Event Management/Communications/Media Production

Tools

AV equipment

Cameras

Microphones

Lighting

Video conferencing platforms

Streaming platforms

Job description

Visa Corporate Technology Support is transforming how operational support is delivered to our end users As part of this evolution we are aligning support functions into a single service-focused organization dedicated to providing a consistent responsive and world-class technology experience The AV and Event Operations Specialist will play a key role in supporting audio-visual operations live streaming video production and event delivery across Visa This role supports the Senior Event Operations Specialist and the Lead Events and Video Production Specialist to ensure events meetings broadcasts and AV-enabled experiences are delivered smoothly efficiently and to a high standard This is a hands‑on customer-facing role that requires technical versatility strong organizational skills attention to detail and the ability to work calmly and effectively in a fast‑paced environment The successful candidate will help manage logistical details provide on-site support troubleshoot AV issues in real time and contribute to continuous improvement across AV and event operations.

Key Focus Areas

Exceptional Customer Service

Actively engage with end users ensuring their issues and requests are addressed with professionalism empathy and efficiency

Proactive Problem Solving

Identify issues before they escalation using strong analytical and diagnostic skills to minimize downtime and ensure high-quality service delivery

Technology Optimization

Continuously refine and improve support processes adopt best practices and seek opportunities to enhance the end-user computing environment

Key Responsibilities

• Set up operate maintain and troubleshoot AV conferencing streaming and production equipment for meetings events broadcasts and hybrid experiences
• Support live streaming and video production activities ensuring smooth reliable and high-quality event delivery
• Conduct pre-event technical checks risk assessments and equipment readiness reviews to minimize disruption during live execution
• Assist in developing event plans timelines checklists run-of-show documentation budgets and post-event reporting
• Coordinate event logistics including vendors venues equipment setup transportation room layouts seating lighting AV requirements permits licenses and supporting documentation
• Support site visits venue inspections event setup live execution and post-event breakdown to ensure all elements are delivered according to plan
• Provide on-site technical and operational support responding to stakeholder presenter vendor and attendee needs professionally and efficiently
• Communicate regularly with internal teams vendors venues and stakeholders to confirm requirements manage risks resolve issues and ensure alignment throughout the event lifecycle
• Deliver exceptional customer service and contribute to a seamless end-user experience across all AV and event interactions
• Gather feedback identify lessons learned and contribute to continuous improvement of AV operations event processes documentation playbooks and best practices

Qualifications

QualificationsBachelor's degree in Event Management, Communications, Media Production, or a related field.Minimum of 2 years of experience in AV operations and event support.Proven track record of supporting successful events and delivering high-quality results.Experience with live streaming and video production is a plus.Hands‑on experience setting up, operating, and troubleshooting AV equipment, including cameras, microphones, lighting, projectors, displays, and related production technologies.Experience supporting video conferencing, collaboration, and live streaming platforms such as Zoom, Microsoft Teams, YouTube Live, Facebook Live, Twitch, or similar tools.Understanding of media and streaming standards, including H.264, H.265, AAC, Dolby Digital, RTMP, HLS, DASH, HD, Full HD, and 4K.Strong organizational, multitasking, and problem-solving skills, with the ability to manage multiple priorities and troubleshoot issues quickly in live event environments.Ability to work calmly and professionally under pressure, manage time-sensitive tasks, and adapt to changing event requirements.Experience coordinating with vendors, venues, internal teams, and stakeholders to support event logistics and delivery.