ERP Support Analyst / IT Consultant

VDart Software Services Pvt. Ltd.; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

A digital consulting and staffing company is seeking an ERP Support Analyst / IT Consultant in Abu Dhabi. The role involves defining support for enterprise applications and managing vendor relationships to ensure smooth service transitions. A solid background in IT with project management certification is preferred. Candidates should possess strong analytical, problem-solving, and stakeholder management skills, making it essential to work collaboratively within a complex IT environment.

Qualifications

• Bachelor's degree in Information Technology, Business Administration, or related field is required.
• PMP, Prince2, or equivalent project management certification preferred.
• ITIL foundation / Agile Introduction is essential.

Responsibilities

• Define the plan for consolidating enterprise application support across the Group Technology application landscape.
• Gather and document business, technical, and operational requirements.
• Manage the tendering process and oversee vendor onboarding.

Skills

Strategic thinking

Analytical skills

Problem-solving abilities

Stakeholder management

Vendor lifecycle management

Education

Bachelor's degree in Information Technology, Business Administration, or related field

PMP, Prince2, or equivalent project management certification

ITIL foundation / Agile Introduction or higher

Job description

Job Title : ERP Support Analyst / IT Consultant

Job Description :

Roles and Responsibilities :

• Define the plan and roadmap for consolidating enterprise application support across the Group Technology application landscape.
• Identify, engage, and manage key stakeholders across the Group Technology team as well as any applicable digital team interactions.
• Gather and document business, technical, and operational requirements.
• Conduct a full inventory and assessment of enterprise applications.
• Perform GAP analysis to identify support and capability gaps.
• Develop RFP documentation including scopes, SLAs, and evolution criteria.
• Manage the tendering process and support vendor evaluation and selection.
• Oversee vendor onboarding and ensure a smooth transition of services.
• Establish governance structures and performance monitoring frameworks.
• Define ongoing KPIs, reporting mechanisms, and escalation protocols.
• Provide advisory support during the initial phase of vendor engagement.

Field of Experience :

• Enterprise application management and support.
• Project & stakeholder management in complex IT environments.

Technical and Interpersonal Skills :

• Deep understanding of enterprise application systems (ERP, Fusion, CRM, etc.).
• Familiarity with Agile, ITIL, & other IT service management frameworks.
• Strong knowledge of RFP / tendering process & vendor lifecycle management.
• Strategic thinker with strong analytical & problem-solving abilities.
• Ability to work independently & drive cross-functional collaboration.

Qualifications :

• Bachelor's degree in Information Technology, Business Administration, or related field.
• PMP, Prince2, or equivalent project management certification.
• ITIL foundation / Agile Introduction or higher.

About VDart :

VDart is a digital consulting and staffing company founded in 2007, headquartered in Alpharetta, Georgia. It is a leading provider of technology solutions supporting digital transformation. Core services include digital consulting, transformation solutions, talent management, and workforce solutions.

Key Industries : Automotive and mobility, banking and finance, healthcare and life sciences, energy and utilities.

Notable Partnership : VDart has been a strong supplier for Toyota since 2017, demonstrating capability in large-scale digital transformation projects.

With over 17 years of experience, VDart helps organizations modernize operations and build skilled workforce capabilities.

Location : Abu Dhabi, United Arab Emirates