ERP Engineer

Thales; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Thales is seeking an SAP Support Analyst to provide initial support and troubleshooting for SAP ECC applications. You will diagnose issues, assist end-users, and maintain knowledge bases to improve self-service and incident resolution.

You will collaborate with on-shore and off-shore teams, coordinate with managed service partners, and contribute to process improvements within the SAP service desk while ensuring data integrity and high service quality. Fluency in French is preferred.

Qualifications

• Must have SAP ECC 6.0 functionality (EHP 6.0) and 3 years of working experience in one of the core SAP modules.
• Bachelor's degree in Computer Science, Business Administration or Financial Management; Master's degree preferred.
• Experience in Industry & Manufacturing domain.
• Experience in working in multiple service delivery teams on-shore-off-shore.
• Understand the integration points between SAP and Non-SAP Systems.
• Must have excellent communication skills in English; French language ability is preferred.

Responsibilities

• Provide initial support and troubleshooting for SAP ECC daily usage and problems.
• Investigate issues, identify root causes, and implement solutions.
• Assist end-users with SAP application usage and functionality.
• Create and maintain documentation related to known issues, workarounds and resolutions.
• Interact with internal teams and outsourced partners for issue resolution/escalation.
• Engage with managed service partners to ensure quality of service for the Operations team.

Skills

SAP ECC

FICO

PP

MM

SD

PM

CS

French language

Communication skills

Education

Bachelor's degree in Computer Science, Business Administration or Financial Management

Master's degree in related field (preferred)

Tools

ServiceNow

Job description

Location: Abu Dhabi United Arab Emirates

In fast changing markets customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace transportation defence security and space our architects design innovative solutions that make our tomorrows possible.

Thales has built a presence in the United Arab Emirates for over 35 years and today has over 300 employees. Thales in the UAE is part of our Middle East business that has 1800 people across Egypt Iraq Kuwait KSA Lebanon Oman Pakistan Qatar and UAE. Together we delivered technology for the Dubai metro the longest driverless metro network in the world and a fare collection system that processes up to 250000 transactions per day. We make UAE a safer place by providing secure electronic payment solutions cyber security systems and communications as well as security systems for Dubai International Airport and air traffic management and navigation systems for Abu Dhabis airport.

Essential Functions / Key Areas of Responsibility

Providing Initial support and troubleshooting assistance to end-users experiencing problems with Day to Day use of SAP ECC Application. This involves investigating and diagnosing issues identifying root causes and implementing solution.
Assisting end-users with SAP application usage and functionality.
Identifying potential issues proactively monitoring system alerts and interfaces between SAP and Non-SAP Systems and taking appropriate measures to prevent system performance and data integrity issues.
Creating and maintaining documentation related to known issues workarounds and resolutions. Developing knowledge base articles FAQs to facilitate self-service for end-users and building knowledge repository within SAP Support team.
Interact with internal team members outsourced partners for issues and requests resolution/escalation.
Engage with managed service partners to ensure quality of service (QoS) for the Operations team.
Transform business requirements and collaborate with service delivery team to provide estimates to meet requirements.
Identifying opportunities for process improvements automation or efficiency enhancements within the SAP service desk function. Proposing and implementing solutions to streamline support processes and enhance the overall customer experience.
Other duties as assigned by management within the SAP Environment.

Minimum Requirements: Skills Experience Education Technical/Specialized Knowledge Certifications Language

• Must be familiar with SAP ECC 6.0 functionality (EHP 6.0 minimum) and 3 years of working experience in one of the core module of SAP (FICO PP MM SD PM or CS)
• Bachelors degree in Computer Science Business Administration or Financial Management or related field/foreign equivalent required Masters Degree in Computer Science related field or foreign equivalent highly desired.
• Experience in Industry & Manufacturing domain
• Previous experience in setting up Industry activities in SAP is preferred.
• Experience in working in multiple service delivery teams on-shore-off-shore
• Understand the integration points with between SAP and Non-SAP Systems
• Customer Service and Results oriented.
• Proven ability to stay organized and the ability to prioritize workload.
• Must have excellent communication skills both oral and written.
• Ability to work in a team environment including team members both locally and remotely both foreign and domestic.
• Must Speaks French

Preferred Qualifications

SAP Certification in one of the core module is preferred.
Experience with ITSM tools such as ServiceNow for managing the Incidents Requests and Changes of SAP
2 full lifecycle implementation projects either as SME/functional analyst

At Thales we provide CAREERS and not only jobs. With Thales employing 80000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Key Skills

Aviation Safety,Anti Money Laundering,Arabic Speaking,Helpdesk,Cargo,Accident Investigation

Employment Type : Full-Time
Experience: years
Vacancy: 1