Enterprise Account Manager

Emitac; Dubai, Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a dynamic Account Manager to take charge of client relationships and drive business growth. In this pivotal role, you will be responsible for managing accounts, orchestrating resources, and ensuring customer satisfaction while maintaining strong C-level connections. Your expertise in sales and account management will be crucial as you lead new business pitches and oversee the onboarding of clients. This is an exciting opportunity to make a significant impact within a forward-thinking organization that values results-driven professionals. If you are ready to elevate your career and contribute to a thriving team, this position is for you.

Qualifications

• 8-10 years experience in selling Infrastructure & Managed Services solutions.
• Solid Account Management experience with C Level connections.

Responsibilities

• Manage and orchestrate resources to achieve account results.
• Ensure customer satisfaction and promote professional reputation.

Skills

Account Management

Communication Skills

Presentation Skills

Problem Solving

Sales Experience

Education

Bachelor in Management

MBA

Bachelor in Computer Science

Tools

CRM Software

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description:

Job Responsibilities:

• You have total and overall responsibility of your accounts. You are required to manage and orchestrate all resources to attain the required results at the account. The responsibility includes but is not limited to acting as a key interface between the customer and all parties, both internally and externally, for site visits, solutions presentations, proof of concepts (POC), submission of proposals and bids, contract negotiations, project implementation, attending to customer complaints, and ensuring that all EES and/or external resources are responding to customer needs and inquiries on time.
• You are the final checkpoint before submission of proposals to customers. Your responsibility includes verification of prices, T&Cs, and technical information and architecture.
• You must play an integral role in new business pitches and hold responsibility for the effective onboarding of new clients.
• You are required to do a detailed account planning at the beginning of every fiscal year, understand and document strategic initiatives of the customer’s requirements, budgets available, key decision makers, understand key factors involved in final decision making, assist in RFP preparation, and keep close follow-up until the contract is won by EES. Update the account plan periodically on CRM and update your management accordingly.
• Your focus should be on growing and developing existing clients, together with generating new business.
• Responsible for continued growth of the client’s relationship, ensuring customer satisfaction at all times.
• Responsible for promoting and cementing EES's professional reputation with all parties at all times.

Job Requirement:

• Graduate in Management or Computer Science. MBA is an added advantage.
• 8-10 years experience in selling Infrastructure & Managed Services solutions within the region.
• Solid Account Management experience with well-established C Level connections with large enterprises within the region.
• Results-oriented with a drive to ensure deal closures and the will to overachieve.
• Excellent communication and presentation skills.
• Confident, assertive, with a professional appearance.
• Team player with the desire and willingness to work with others to achieve objectives.
• Problem Solving: Considers all options, weighs the advantages and disadvantages; approaches problem-solving in a logical manner.
• Experience working in a CRM Environment.