Engineering Coordinator - Waterpark

Hyatt Hotels Corporation; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading hospitality organization in Dubai is looking for an Engineering Coordinator to oversee daily operations of the engineering department and ensure exceptional guest service. The role supports department employees and requires a Bachelor's degree or Diploma with two years of experience in the Water Park or Amusement industry. Join a dynamic team with opportunities for personal growth.

Qualifications

• At least two years of experience in Water Park, Theme Park, or Amusement Park industry.

Responsibilities

• Assist in ensuring department employees deliver exceptional guest service.
• Coordinate daily operations of the engineering department.
• Support management in supervising department employees.

Skills

Problem-solving

Administrative skills

Interpersonal skills

Education

Bachelor's degree or Diploma

Job description

Hyatt is a place of learning – similar to a university. The company offers many opportunities for professional and personal growth.

• Assist in ensuring that department employees deliver the brand promise and provide exceptional guest service at all times.

• Ensure that employees also provide excellent service to internal customers in other departments as appropriate.

• Handle all guest and internal customer complaints and inquiries courteously and efficiently, following through to ensure problems are resolved satisfactorily.

• Maintain positive guest and colleague interactions with good working relationships.

• Assist the Engineering Manager in monitoring employee productivity through multi-skilling, multi-tasking, and flexible scheduling to meet financial goals and guest expectations.

• Focus on improving productivity levels and managing utility/payroll costs within acceptable guidelines, ensuring optimal deployment and energy efficiency of all equipment.

• Embrace new technology and equipment to improve productivity and efficiency.

Operational

• Coordinate daily operations of the engineering department, including maintenance and repairs of rides, slides, pools, and water systems.

• Maintain accurate records of maintenance activities, repairs, and water quality tests.

• Assist in developing and implementing standard operating procedures (SOPs) and policies.

• Monitor and evaluate team performance, providing guidance and support.

• Coordinate with other departments to ensure seamless operations and guest experiences.

• Assist in preparing and presenting monthly departmental performance reports.

Personnel

• Support management in supervising department employees.

• Assist in employee training to ensure maximum efficiency.

• Support the implementation of The People Brand, reinforcing the park's values and culture.

Other Duties

• Adhere to Rules & Regulations in the Employees Handbook and park policies on Fire, Hygiene, Health, and Safety.

• Report punctually for duty, wearing the correct uniform and nametag.

• Maintain high standards of personal appearance and hygiene.

• Foster good relationships with staff across departments.

• Attend all staff meetings, training schedules, and related activities.

• Support departmental trainers.

• Undertake tasks assigned by the Engineering Manager or Associate Director Engineering.

• Respond to department changes as required.

• Maintain a positive attitude and exercise self-control.

• Understand the Department Operations Manual and Policies and Procedures.

Occasional Duties

• Assist in developing reports for inventory of operating equipment.

• Perform other duties as assigned.

Qualifications

• Ideally hold a Bachelor's degree or Diploma.

• At least two years of experience in Water Park, Theme Park, or Amusement Park industry.

• Good problem-solving, administrative, and interpersonal skills.

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