Engineer Fixed Access Support

edara; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Emirates Integrated Telecommunications Company PJSC (du) is seeking a seasoned Network Engineer to act as SME for Fixed Access and GPON setups. You will resolve complex network and customer TTs for GOPN, P2P enterprise and consumer services, while coordinating with Customer Assurance and other teams to ensure SLA-aligned resolutions.

The role requires deep knowledge of Huawei Nokia GPON, CISCO routing and MPLS, plus CCNA/CCIE.

Qualifications

• Bachelor of Science in Electrical, Electronics, or Telecommunication Engineering.
• Leadership and management certifications.

Responsibilities

• Act as SME for Fixed Access and GPON Setup.
• Resolve network and customer TTs for GOPN, P2P enterprise and consumer.
• Interact with Customer Assurance teams for Enterprise and Fixed TTs.
• Troubleshoot IIB layer issues for Nokia and Cisco.
• Perform traffic optimization for best customer experience.
• Conduct periodic health checks on owned nodes and domains.
• Prepare DR runbooks and RFO updates to prevent recurrence.
• Maintain up-to-date network diagrams and documentation.

Skills

Nokia/GPON tech

Cisco routing/MPLS

GPON setups

BGP/OSPF/BFD

CCNA/CCIE

RF/network optimization

Legacy platforms (N7K,N5K,7600)

Vendor management

Education

BSc in Electrical/Electronics/Telecommunication

Leadership certs

Tools

N7K/N5K/7600 routers

Cisco/Juniper/Huawei firewalls

GPON/Nokia tech

Job description

• Acting as Subject Matter Expert for Fixed Access and GPON Setup.
• Resolving the Network and Customer TTs for GOPN, P2P enterprise and Consumer setup.
• Knowledge of Huawei Nokia GPON Setup and CISCO Routing and MPLS Networks
• Handling and interacting with Customer Assurance teams for Enterprise and Fixed TTs.
• Handling issues for IIB layer for Nokia and CISCO
• To perform optimization of traffic to have best customer experience.
• Capacity triggers and follow-up for capacity expansion for IIB layer
• Performing Customer TT analysis and handling.
• Handling troubleshooting for Fixed Access and IIB nodes/solutions in close coordination with other teams.
• Running daily/weekly health checks for the owned nodes/domains.
• Provide the needed-on time support and troubleshooting for all issues happens in Fixed Access and IIB domain.
• Do the needful escalation and involve vendors on time affecting manner in case of need and ensuring adequate follow up and problem resolution within contracted SLAs.
• Performing periodic analysis of performance reports and observations to proactively prevent issues from occurring
• Handling daily Trouble Tickets as per du operation policies and scope of work.
• Oversee the provisioning of periodic and ad-hoc reports to planning team to help in the capacity planning and future upgrades of service delivery platforms and Data-Centers network.
• Providing the needed update for RFO – Reason for outage (if any)/following up all recommendation to avoid re-occurrence of similar faults till it take place.
• Assisting different planning teams/Acceptance Team in all Network Nodes Integrations, propose/attend ATP to assure redundancy, symmetry and best ways of integration are used.
• Maintains an up-to-date documentation/diagrams of the existing devices/solutions to help in troubleshooting issues and share them with other technical teams if required
• Work closely with planning team(s) on capacity planning, upgrades, and design issues related to existing solutions
• Perform periodic health checks, preventive maintenance service delivery platforms and Data Centers network to identify potential problems or loopholes and testing the redundancy.
• Ensure that all network elements and support systems are appropriately redundant and backed up in accordance with agreed policies wherever applicable.
• Review all the documentation presented by either vendors or Network Development for any new network elements or technologies introduced into the network.
• Ensure monitoring and analysis of vendor performance as well as managing the vendor relationship together with the Vendor Management Organization
• Develop technical reports and documentation
• Work on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels.
• Support all efforts for releasing DR runbooks in order to allow for successful service restoration in case of crisis.
• Review, approve, prepare MOP and implement CRs for different du business need

Job Description

• Acting as Subject Matter Expert for Fixed Access and GPON Setup.
• Resolving the Network and Customer TTs for GOPN, P2P enterprise and Consumer setup.
• Knowledge of Huawei Nokia GPON Setup and CISCO Routing and MPLS Networks
• Handling and interacting with Customer Assurance teams for Enterprise and Fixed TTs.
• Handling issues for IIB layer for Nokia and CISCO
• To perform optimization of traffic to have best customer experience.
• Capacity triggers and follow-up for capacity expansion for IIB layer
• Performing Customer TT analysis and handling.
• Handling troubleshooting for Fixed Access and IIB nodes/solutions in close coordination with other teams.
• Running daily/weekly health checks for the owned nodes/domains.
• Provide the needed-on time support and troubleshooting for all issues happens in Fixed Access and IIB domain.
• Do the needful escalation and involve vendors on time affecting manner in case of need and ensuring adequate follow up and problem resolution within contracted SLAs.
• Performing periodic analysis of performance reports and observations to proactively prevent issues from occurring
• Handling daily Trouble Tickets as per du operation policies and scope of work.
• Oversee the provisioning of periodic and ad-hoc reports to planning team to help in the capacity planning and future upgrades of service delivery platforms and Data-Centers network.
• Providing the needed update for RFO – Reason for outage (if any)/following up all recommendation to avoid re-occurrence of similar faults till it take place.
• Assisting different planning teams/Acceptance Team in all Network Nodes Integrations, propose/attend ATP to assure redundancy, symmetry and best ways of integration are used.
• Maintains an up-to-date documentation/diagrams of the existing devices/solutions to help in troubleshooting issues and share them with other technical teams if required
• Work closely with planning team(s) on capacity planning, upgrades, and design issues related to existing solutions
• Perform periodic health checks, preventive maintenance service delivery platforms and Data Centers network to identify potential problems or loopholes and testing the redundancy.
• Ensure that all network elements and support systems are appropriately redundant and backed up in accordance with agreed policies wherever applicable.
• Review all the documentation presented by either vendors or Network Development for any new network elements or technologies introduced into the network.
• Ensure monitoring and analysis of vendor performance as well as managing the vendor relationship together with the Vendor Management Organization
• Develop technical reports and documentation
• Work on any network disasters, prepare and implement alternative plans and finally restore network to deliver specified service levels.
• Support all efforts for releasing DR runbooks in order to allow for successful service restoration in case of crisis.
• Review, approve, prepare MOP and implement CRs for different du business need

Qualifications

• Bachelor of Science in Electrical, Electronics, or Telecommunication Engineering.
• Leadership and management certifications.

Experience

• Minimum 8 years of experience in Telecom Domain.
• CCIE is preferred
• More than 5-7 years of experience in Routing and Switching.
• Experience relationship management inside and outside organization.
• Exposure to Virtualization and Related Operational Techniques

Skills

• Should have experience on legacy platforms – N7K, N5K, 7600, 6500, 3750, 2960 routers and switches
• Should have knowledge on Juniper, Cisco, Huawei, Fortinet firewalls
• Knowledge of IIB and GPON technologies for Nokia, CISCO and Huawei
• CCNA is must and preferred in case of CCIE
• Experience in MPLS networks and handling corresponding Routers and Switches
• Knowledge of Routing protocols, BGP/OSPF/BFD and expert in related configurations
• Working level understanding of DNS and DHCP solutions
• Problem Solving and Decision Making
• Team Work and Cooperation
• Good communication skills
• Initiative and Commitment to Achieve
• Excellent understanding of security infrastructure components and building highly available computing environment
• Must have exceptional customer focus – internally and externally
• Able to handle multiple complex problems in a highly stressful environment

About Us

Who we are: A young UAE based company focused on finding talented people, helping them and our clients to grow

What we do: Delivering great customer experiences is at the heart of what we do. We do this by creating meaningful connections between brands and their customers, by providing the right people who seamlessly integrate into our clients’ organizations to deliver great experiences.

About The Team

About Emirates integrated Telecommunications Company PJSC

The Emirates Integrated Telecommunications Company PJSC was founded in 2005. We are the UAE’s second licensed telecommunications operator. We operate under two brands: du (launched in 2007) and Virgin Mobile the region’s first digital service (started operations in September 2017). We are listed on the Dubai Financial Market (DFM) and trade under the DU ticker (Bloomberg DU UH, Refinitiv DU.DU). Our core shareholders are government-related entities (Emirates Investment Authority 50.12%, Emirates International Telecommunications 19.7%, Mamoura Diversified Global Holding PJSC 10.06%) and the remaining by public shareholders.