Engineer Access, Transport Onboarding & Acceptance

edara; Dubai; On-site; AED 260,000 - 380,000; Full time

Job summary

Emirates Integrated Telecommunications Company PJSC is seeking a senior Service Operations domain risk advisor to plan and drive evaluation, onboarding and governance of new networks. You will coordinate risk assessments, manage vendors, and ensure regulatory compliance while aligning with the yearly plan.

The role requires 10–15 years in telecom/hi-tech, ISO/TL9000 and ITIL experience, with strong leadership and cross-functional collaboration in a multicultural environment.

Qualifications

• Bachelor degree in computer, electrical, network Engineering or IT (any telecom equivalent).
• 10-15 years of experience in telecommunications / hi-tech industry.
• ISO/TL9000 Framework and ITIL Framework experience.

Responsibilities

• Plan and execute evaluation and boarding activities for new networks to align with Yearly Plan.
• Lead governance, vendor management and risk reviews across Service Operations.
• Define and enforce SLAs and service standards for the unit in line with business objectives.
• Coordinate Security Risk Assessments and risk management reviews with security teams.
• Support internal audits and organizational projects to improve processes and outcomes.

Skills

Leadership

Team leadership

Analytical thinking

Problem solving

Decision making

Teamwork

Negotiation

Vendor management

Governance & finance

Multicultural leadership

Education

Bachelor degree in IT/Engineering

Job description

Job Description

Key Accountabilities

Support planning and execution of evaluation and boarding activities of all new network, according to the Yearly Plan. Ensure proper evaluation of all new network by participating in RFP process, Design, Development and lab testing. Keep Network Operations up to date with regular progress reports. Proactively involves in negotiation with key partners when needed. Define, ensure effectiveness and efficiency, maintain and update all the processes related to the evaluation and boarding of all new network to minimize the risks of outages and post boarding costs overrun Ensure compliance and adherence to regulatory, statutory and in company governance requirements Define standards of service / SLA’s for the unit in line with business objectives Coordinate & support Security Risk Assessments and associated Risk Management review for entire Service Operations team. Domain Risk Advisor for Service Operations in coordination with security teams. Evaluating VA Scan reports and coordinating with planning team to mitigate the vulnerabilities related to telecom and IT systems Responsible for compliance of SW upgrade and patching process for all network nodes and systems. Service Operations SPOC for Internal Control Observations, raised by internal audit teams. Support administratively and functionally in ad-hoc and regular organizational audits and other projects to improve people, processes, and systems within the company

Qualifications

Minimum Bachelor degree in computer, electrical, network Engineering or IT (any telecom equivalent)

Experience

Minimum 10-15 years of experience in telecommunications / hi-tech industry ISO /TL9000 Framework ITIL Framework

Skills

Proven ability to lead large transformation projects Ability to lead teams and groups Analytical thinking Problem Solving and Decision Making Team Work and Cooperation Strong negotiation and facilitation skills Proven track record of managing vendors Proven track record in governance and financial management Strong management skills in a multi-cultural and multi-national environment

About Us

Who we are: A young UAE based company focused on finding talented people, helping them and our clients to grow

What we do: Delivering great customer experiences is at the heart of what we do. We do this by creating meaningful connections between brands and their customers, by providing the right people who seamlessly integrate into our clients’ organizations to deliver great experiences.

About The Team

About Emirates integrated Telecommunications Company PJSC

The Emirates Integrated Telecommunications Company PJSC was founded in 2005. We are the UAE’s second licensed telecommunications operator. We operate under two brands: du (launched in 2007) and Virgin Mobile the region’s first digital service (started operations in September 2017). We are listed on the Dubai Financial Market (DFM) and trade under the DU ticker (Bloomberg DU UH, Refinitiv DU. DU). Our core shareholders are government-related entities (Emirates Investment Authority 50.12%, Emirates International Telecommunications 19.7%, Mamoura Diversified Global Holding PJSC 10.06%) and the remaining by public shareholders.