Engineer-Field Services-CSM-UAE at Veolia

Veolia; Dubai; On-site; AED 201,000 - 335,000; Full time

Job summary

Veolia Water Technologies UAE is seeking a Field Service Engineer to be the primary on-site service provider for major accounts in the Dubai region. You will conduct chemical testing, operate dosing systems, and troubleshoot water treatment and process units, ensuring contract compliance and customer satisfaction.

The role reports to the District Manager and requires 4–7 years in process and water treatment chemicals in oil and gas, a BSc in Chemical Engineering or Chemistry, fluent English,

Qualifications

• BSc in Chemical Engineering or Chemistry.
• 4–7 years of experience in Process & Water Treatment Chemicals in the oil & gas industry.
• Fluent in written and spoken English.
• Proficiency in data processing and reporting.

Responsibilities

• Conduct on-site chemical testing and follow-up on dosing programs.
• Perform first-line troubleshooting for cooling, boiler, water treatment and process units.
• Execute site surveys, start-up and commissioning of dosing systems.
• Diagnose on-site issues and coordinate with the technical team for resolution.
• Generate customer reports and monitor chemical injection rates.
• Maintain clear communication with customers and Veolia site representatives.
• Travel to customer sites and support Field Service activities.

Skills

Fluent English

Analytical skills

Data processing

Reporting

Team player

Education

BSc in Chemical Engineering or Chemistry

Job description

Position Information

Position: Engineer-Field Services-CSM-UAE. Employer: Veolia. Location: Dubai, DU, AE. Contract type: Full time on site.

Company Description

As a global leader in environmental services, Veolia operates across all 5 continents with nearly 218,000 employees. An expert in water, energy, and waste management, the Group designs and implements innovative solutions for decarbonization, depollution and resource regeneration to support communities and industries in their ecological transformation.

Join our mission to “Resource the world”! By joining our Water Technologies team, you won't just be an employee - you'll be a Resourcer. We provide complete solutions for water treatment and are dedicated to innovating in key areas like sustainable development, recovery and reuse.

At Water Tech Middle East & Africa, we empower employees to make a real difference. We seek passionate, like-minded individuals who can share our passion. Become a player in ecological transformation by joining us!

Job Description

Prime Objective: We are seeking a Field Service Engineer to be our primary service provider, driving excellence and resolving complex water and process challenges. This role requires a professional with expertise in the process and water treatment industry. The successful candidate will be responsible for the on-site performance of chemical treatment programs. This includes conducting on-site testing, troubleshooting and providing customer support across various applications for our major accounts in the assigned geographic area. Strong technical skills, problem-solving abilities, and excellent communication are essential. The Field Service Engineer will report to the District Manager and cover the Abu Dhabi region. Candidates residing in the Ruwais or Mirfa areas are preferred.

Key Responsibilities

• On-site Operations:
  • Conduct chemical testing and program follow-up on-site.
  • Perform first-line troubleshooting for a variety of applications including Cooling, Boiler, Water & Waste, and Industrial process units (CDU, VDU, desalter, Ethylene cracker treatment).
  • Execute site surveys, as well as start-up and commissioning of dosing systems.
  • Diagnose on-site issues for larger repairs, coordinating with the technical team for resolution.
  • Conduct minor assembly operations as needed.
  • Perform pilot and field trials when required.
  • Regularly inspect customer sites and report findings.
• Reporting and Data Management:
  • Generate customer reports and process data using the company platform.
  • Monitor stock levels, ensure timely orders, and review chemical injection rates for all production chemicals under contract.
• Client Communication & Collaboration:
  • Maintain strong verbal and written communication with customers at various levels.
  • Ensure consistent communication with the Company’s Site Representative to ensure successful contract delivery.
  • Collaborate with the local team by participating in meetings to share best practices.
  • Support the Account Manager during business reviews.
• Continuous Improvement & Development:
  • Actively define and execute value-added ideas.
  • Follow and conduct technical training for operation engineers.
• Health, Safety, and Environment (EHS):
  • Comply with Veolia’s integrity and safety policies.
  • Report all work-related incidents and near misses to the Line Manager and EHS Manager.
  • Participate in required EHS training.
  • Achieve annual EHS goals assigned to the function.

Qualifications Qualification, Skills & Experience

• Education: BSc in Chemical Engineering or Chemistry.
• Experience: 4-7 years of experience in Process & Water Treatment Chemicals within the oil & gas industry.
• Language: Fluent in written and spoken English.
• Technical Skills: Proficiency in data processing and reporting.
• Technical Skills: Basic computer knowledge with the ability to learn new software applications.
• Technical Skills: Strong analytical and problem-solving skills.
• Technical Skills: Driven by technical improvements, with a proactive approach to taking initiative.
• Interpersonal & Communication Skills: Excellent verbal and written communication abilities.
• Interpersonal & Communication Skills: Strong presentation skills.
• Interpersonal & Communication Skills: Service-oriented with an external focus.
• Interpersonal & Communication Skills: Ability to work independently and as part of a team (team player).
• Organizational & Business Acumen: Strong organizational skills.
• Organizational & Business Acumen: Commercial understanding and interest.
• Organizational & Business Acumen: High degree of flexibility.
• Mobility: Valid driver’s license and willingness to travel frequently to customer sites.

Additional Information

Additional information: This role offers a dynamic and independent work environment where you can actively contribute to the ecological transformation of the industry. You will make a positive impact on sustainability through onsite water management. We provide a challenging environment with numerous opportunities for individual and internal growth, supported by both on-the-job training and Veolia-provided training programs. As part of a global organization, you will have dedicated support and training to develop into various commercial or technical roles. This role involves working in diverse industrial settings and requires travel to customer locations. The ideal candidate will be comfortable handling chemicals and industrial equipment, and must strictly follow all safety regulations.

Why apply internally? At Water Tech, we believe in growing our talent from within! As an internal candidate, you have a unique advantage in understanding our culture, values, and operations. We prioritize internal mobility because it offers you meaningful career opportunities while allowing us to benefit from your expertise. We're committed to supporting your professional growth and helping you build a rewarding career path within Water Tech! In addition to career growth opportunities, as a valued team member, you'll enjoy an excellent range of advantages, including:

• Our Global Social Protection Program, Veolia Cares, for you and your family.
• Our Employee Share Ownership Program, Sequoia, to be part of Veolia's success story through our rewarding share ownership program!
• Our work from home policy.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.