Endur Solution Architect & Pod Lead (Senior Manager)

Publicis Groupe Holdings B.V.

Dubai

On-site

AED 420,000 - 660,000

Full time

10 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health benefits

Learning opportunities

Flexible leave

Diversity & inclusion

Job summary

Publicis Sapient is seeking a Senior Manager – Pod Lead / Solution Architect with Endur expertise to drive cross-functional teams in the Energy & Commodities space. You will own backlog priorities, coordinate L2/L3 delivery, and ensure changes align with SLAs while pushing automation and process improvements.

The role emphasizes collaboration with client IT and business teams, mentoring team members, and maintaining stable operations with a predictable change pipeline in a dynamic trading

Qualifications

Must have 10+ years in Endur support/delivery roles.
Strong functional Endur knowledge in at least one key area.
Proven experience leading cross-functional teams.
Good understanding of ITIL and Agile delivery practices.

Responsibilities

Own the backlog and prioritization for the pod in partnership with senior stakeholders.
Coordinate L2, L3 and small change delivery to minimize business disruption.
Ensure incidents, problems and changes within the pod are managed to agreed SLAs.
Drive continuous improvement, automation and documentation within the pod.
Mentor pod members and manage day-to-day resourcing and capacity.
Exhibit excellent communication and collaboration with clients and internal stakeholders.

Skills

Endur expertise

Cross-functional leadership

ITIL knowledge

Agile delivery

Job description

The role emphasizes collaboration with client IT and business teams, mentoring team members, and maintaining stable operations with a predictable change pipeline in a dynamic trading

Get your free, confidential resume review.

or drag and drop your file here.