End User Associate Part Time - UAE National

First Abu Dhabi Bank; United Arab Emirates; On-site; AED 60,000 - 120,000; Part time

Job summary

A leading bank in the UAE is seeking part-time support for end-user technology solutions. Key responsibilities include diagnosing IT issues, providing user training, and ensuring optimal usability for clients. This role requires a Bachelor's degree in computer technology and strong communication skills. The position is based in Al Ain and is exclusively for UAE Nationals.

Qualifications

• Bachelor's degree in computer technology or equivalent.
• Strong problem-solving and communication skills are essential.

Responsibilities

• Deliver end-user technology solutions and maintain a customer-first approach.
• Diagnose and fix hardware, software, and network issues.
• Assist users with IT problems to ensure minimal downtime.

Skills

Problem-solving expertise

Effective communication

Technical troubleshooting

User training

Education

Bachelor's in computer technology or equivalent

Job description

JOB PURPOSE:

• Adopt a balanced approach that integrates both problem-solving expertise and effective communication.

KEY ACCOUNTABILITIES:

Generic Accountability

Deliver end-user technology solutions, serve as a subject matter expert in end-user technologies, represent the Voice of the End User by delivering an exceptional end-user experience, and maintain a customer-first approach by ensuring minimal downtime and maximum usability.

JOB CONTEXT

Specific Accountability

1. Technical Responsibilities
2. System Maintenance & Troubleshooting: Diagnose and fix hardware, software, and network issues.
3. System Installation & Configuration: Set up computers.
4. Software & Hardware Upgrades: Keep IT systems updated and recommend improvements.
5. Keep up with the latest technology to provide efficient solutions.
6. Customer Care Responsibilities
7. Assist users with IT problems to ensure minimal downtime.
8. Explain possible solutions and involve customers in decision-making when appropriate.
9. User Training & Education: Teach employees how to use new software or devices effectively.
10. Clear Communication: Explain technical issues in simple terms to non-technical users.
11. Customer Feedback Handling: Gather and respond to user feedback to improve IT services.
12. Collaboration & Continuous Improvement
13. Research & Development: Stay updated with new technology trends and best practices.
14. IT Policy Implementation: Ensure compliance with company policies and IT standards.

Qualifications :

• Bachelor's in computer technology OR Equivalent.

Additional Information :

• This role is for UAE Nationals based in Al Ain.
• This is a part-time role working from the office.

Remote Work : No

Employment Type : Part-time