End User Associate Part Time - UAE National

First Abu Dhabi Bank; Al Ain; On-site; AED 60,000 - 120,000; Part time

Job summary

A leading bank in Al Ain seeks a part-time IT support specialist to deliver exceptional end-user technology solutions. Responsibilities include diagnosing technical issues, providing user training, and keeping systems updated. Ideal candidates will hold a Bachelor's degree in computer technology, showcasing strong problem-solving and communication skills.

Qualifications

• Bachelor's degree or equivalent in computer technology required.
• Strong communication skills to explain technical issues to non-technical users.
• Problem-solving capabilities essential for technical responsibilities.

Responsibilities

• Diagnose and fix hardware, software, and network issues.
• Assist users with IT problems to ensure minimal downtime.
• Research and stay updated with new technology trends.

Skills

Problem-solving

Communication

Customer Care

Education

Bachelor's in computer technology

Job description

JOB PURPOSE:

• Adopt a balanced approach that integrates problem-solving expertise and effective communication.

KEY ACCOUNTABILITIES:

Generic Accountability:

Deliver end-user technology solutions, serve as a subject matter expert in end-user technologies, represent the voice of the end user by delivering an exceptional end-user experience, and maintain a customer-first approach by ensuring minimal downtime and maximum usability.

JOB CONTEXT:

Specific Accountability:

1. Technical Responsibilities
   • System Maintenance & Troubleshooting: Diagnose and fix hardware, software, and network issues.
   • System Installation & Configuration: Set up computers.
   • Software & Hardware Upgrades: Keep IT systems updated and recommend improvements.
   • Keep up with the latest technology to provide efficient solutions.
2. Customer Care Responsibilities
   • Assist users with IT problems to ensure minimal downtime.
   • Explain possible solutions and involve customers in decision-making when appropriate.
   • User Training & Education: Teach employees how to use new software or devices effectively.
   • Clear Communication: Explain technical issues in simple terms to non-technical users.
   • Customer Feedback Handling: Gather and respond to user feedback to improve IT services.
3. Collaboration & Continuous Improvement
   • Research & Development: Stay updated with new technology trends and best practices.
   • IT Policy Implementation: Ensure compliance with company policies and IT standards.

Qualifications :

• Bachelor's in computer technology OR equivalent.

Additional Information :

• This role is for UAE Nationals based in Al Ain.
• This is a part-time role working from the office.

Remote Work : No

Employment Type : Part-time