End User Associate Part Time - UAE National

JOB PURPOSE:

• Adopting a balanced approach that integrates both problem-solving expertise and effective communication.

KEY ACCOUNTABILITIES:

Generic Accountability:

Deliver end user technology solutions; serve as a subject matter expert in end user technologies; represent the voice of the end user by delivering an exceptional end user experience; and maintain a customer-first approach by ensuring minimal downtime and maximum usability.

Specific Accountability:

1. Technical Responsibilities:
1. System Maintenance & Troubleshooting: Diagnose and fix hardware, software, and network issues.
2. System Installation & Configuration: Set up computers.
3. Software & Hardware Upgrades: Keep IT systems updated and recommend improvements.
4. Keep up with the latest technology to provide efficient solutions.
2. Customer Care Responsibilities:
1. Assist users with IT problems to ensure minimal downtime.
2. Explain possible solutions and involve customers in decision-making when appropriate.
3. User Training & Education: Teach employees how to use new software or devices effectively.
4. Clear Communication: Explain technical issues in simple terms to non-technical users.
5. Customer Feedback Handling: Gather and respond to user feedback to improve IT services.
3. Collaboration & Continuous Improvement:
1. Research & Development: Stay updated with new technology trends and best practices.
2. IT Policy Implementation: Ensure compliance with company policies and IT standards.

Qualifications:

• Bachelor's in computer technology OR equivalent.

Additional Information:

• This role is for UAE Nationals based in Al Ain.
• This is a part-time role working from the office.

Remote Work: No

Employment Type: Part-time