Employee Services Officer

KEOLIS limited; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

KEOLIS limited in Dubai seeks an experienced HR Administrator to support employee services across onboarding, offboarding, insurance, and travel desk functions. You will process visa and residency paperwork with MOHRE/Immigration, manage employee records in HRIS, coordinate with payroll and benefits, and liaise with external vendors while ensuring data confidentiality and compliance.

The role requires a Bachelors in HR or Business Admin and at least 3 years in HR administration or employee

Qualifications

• Bachelors degree in human resources, business administration or equivalent.
• Minimum 3 years of HR Administration or Employee Services experience.
• Strong experience in Government Relations / PRO services.
• Experience in HR system, employee insurance and travel coordination.

Responsibilities

• Process onboarding and offboarding records and HRIS data.
• Coordinate with Payroll Team for salary setup and benefits enrolment.
• Manage MOHRE/Immigration visa, residency, Emirates IDs and Labour contracts.
• Liaise with GPSSA and other authorities; maintain confidentiality of sensitive documents.
• Coordinate with insurance providers and travel desk for employee needs.

Skills

Fluent English

Excellent communication

MS Office proficiency

Arabic language advantageous

Education

Bachelor7s degree in HR/Business Admin or equivalent

Tools

Microsoft Office

Job description

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To provide efficient and compliant employee services administration covering HR operations, onboarding, offboarding, insurance management, travel desk management and employee support.

KEY RESPONSIBILITIES

• Ensure delivery of employee services within approved budgets.
• Maintain accurate records supporting payroll, benefits and government transactions.

Stakeholder / Customer

• Serve as a primary point of contact for employees regarding employee services inquiries and issues.
• Liaise effectively with internal departments, insurance providers, travel agencies and external vendors .

Operational

• Public Relations (PRO):
• Process application, renewal, amendment and cancellation of employment visas, residency permits, Emirates IDs and Labour contracts.
• Support the employee to medical facility and in obtaining biometric data in EID authority.
• Ministry of Human Resources and Emiratisation (MOHRE) and Immigration:
• Process application, renewal, amendment and cancellation of employment visas, residency permits, Emirates IDs and Labour contracts as mandated by the MOHRE and Immigration authority.
• Submit all the related government services invoices to finance for payment.
• General Pension and Social Security Authority (GPSSA):
• Process registration, renewal, amendment and deregistration as mandated by the pension authority.
• Monitor and review the monthly pension contribution, including arrears and related cost.
• Employee Services:

Onboarding activities:

• Collect and verify onboarding documents (contract, personal details, bank details, etc)
• Coordinate IT & HRIS access, email and company ID issuance.
• Manage the HRIS biometric registration.
• Coordinate with Payroll Team for salary setup and benefits enrolment.

Offboarding activities:

• Collect employee’s exit clearance and interview form.
• Manage the HRIS biometric deregistration.
• Coordinate with Payroll team regarding full and final settlement.

Roads and Transport Authority (RTA) Security Clearance Administration

• Process application, renewal, amendment, activations and deactivations.
• Liaise with staff, contractor, RTA, Police and relevant authorities and stakeholders.
• Track validity of security clearances.
• Maintain confidentiality of security related documentation and information.

Insurance Administration:

• Execute the addition, deletion and amendments with the insurance provider.
• Maintain insurance records and employee documentation.
• Support claim escalations and resolve insurance related issues.

Travel Desk and Business Support:

• Execute travel booking for the new joiners, including repatriation ticket for leavers.
• Manage business travel arrangements for the employees, including travel form approvals.
• Maintain travel records.
• Support emergency travel requirements.

Other services:

• Manage issuance of PR / PO and GRN thru HRIS for all related HR requirement.

Recordkeeping and Documentation

• Maintain accurate records of employee information and related documents.
• Organize and maintain electronic and hard-copy employee’s files securely and confidentially.
• Administrator of employee data within MOHRE, Immigration, GPSSA, Insurance, RTA clearance

Communication and Employee Services

• Respond promptly to employee inquiries regarding visa, pension, insurance, travel desk.
• Prepare and issue relevant reports.

Contribute to the improvement of the Employee Services processes through automation, standardisation and digital transformation.

Capability/People

• Provide support to employees related services inquires.

Dimensions

• Responsible for the administration of Employee Services processes throughout the employment cycle.
• Responsible for maintaining confidential employee records within HR.

MINIMUM QUAIFICATIONS

Min.

Required

Education / Certification

• Bachelor’s degree in human resources, Business Administration or equivalent.

Experience

• Minimum 3 years of HR Administration or Employee Services experience.
• Strong experience in Government Relations / PRO services.
• Experience in HR system, employee insurance and travel coordination.

Experience

• Minimum 3 years of HR Administration or Employee Services experience.
• Strong experience in Government Relations / PRO services.
• Experience in HR system, employee insurance and travel coordination.
• Experience within the transportation, rail or service industry

Skills / Training

• Fluent in English.
• Excellent communication and interpersonal skills.
• Advanced Microsoft Office proficiency.
• Arabic language is advantageous.

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