Emiratization Receptionist -ABU DHABI INTERNATIONAL AIRPOT

Premier Inn Hotels LLC (UAE); Abu Dhabi; Presencial; AED 33.000 - 67.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Accommodation

Transportation

Medical insurance (including dental)

Air tickets

Work-life balance

Descripción de la vacante

Premier Inn Hotels LLC (UAE) in Abu Dhabi is seeking a full-time Front Desk Receptionist to welcome guests, handle check-ins/outs, and manage inquiries with a service-oriented approach. You will process reservations and payments, support accurate reporting, and coordinate with departments to ensure smooth operations in a fast-paced hotel environment.

The role requires a customer-focused mindset, meticulous attention to detail, and strong organizational skills to deliver exceptional guest

Formación

• Customer-oriented approach required.
• Strong attention to detail is essential.
• Flexible, agile and able to work under pressure.
• Ability to work independently and in a team.
• Proactive and excellent organizational skills.
• Ability to provide exceptional customer service to our guests.

Responsabilidades

• Greet and welcome guests, visitors, and suppliers, providing a warm, timely welcome in line with our brand standards.
• Answer guest queries and provide information on promotions, room prices, activities and events.
• Process reservations and cancellations accurately and efficiently; ensure payments follow cash-handling procedures.
• Identify corporate leads and build long-term relationships.
• Promote customer feedback and monitor online guest mentions.
• Understand online guest feedback and explore improvement options.
• Maintain reception area supplies and stationeries; assist with general office duties (emails, correspondence, filing).
• Coordinate with all departments to fulfill guest requests and address complaints for smooth service delivery.

Conocimientos

Customer-oriented

Attention to detail

Under pressure

Teamwork

Organizational skills

Customer service

Descripción del empleo

Full time | Premier Inn Hotels LLC. | United Arab Emirates

Posted On 06-10-2026

Job Information

Hospitality

State/Province Abu Dhabi

City Abu Dhabi

51133

Job Description

Your passion and energy will be infection as you welcome our guests and support them through their check in and check out procedure. Your natural down-to-earth manner will result in being able to manage guest expectations in a fast and busy environment. With a keen eye for detail, you will not miss a step in the procedures. Managing payments will be second nature and you will have excellent data entry skills to support accurate reports.

Main responsibilities include:

• Greet and welcome guests, visitors, suppliers, answer telephone calls providing a warm, timely welcome in line with our brand standards.
• Answers guest related queries and provides information for promotions, room prices, activities and events in the surrounding area to provide accurate information to guests
• Ensure payments are made with according to the cash handling procedures and Process accurately and efficiently all reservations and cancellations
• Identify corporate leads and build long-term relationships
• Drive online name mentions and promote customer feedback
• Understand the online guest’s feedback and explore options for improvement
• Carry out general office duties, including correspondence, emails and filing to ensure the smooth running of the reception area Maintain appropriate stock of supplies and reception stationeries
• Effectively communicate with all departments on all guests’ requests and complaints for smooth service delivery
• Ensure safety of all guests in line with the safety procedures and guideline.

Requirements

• Customer-oriented approach
• Strong attention to details
• Flexible, agile and able to work under pressure
• Ability to work both independently and in a team
• Proactive and excellent organizational skills
• Ability to provide exceptional customer service to our guests

we offer a competitive salary package, accommodation, transportation, medical insurance which includes dental, air tickets, and hours which offer you a work life balance.

Along with this we have many examples of how those that work with us have grown and developed their career throughout our company. So, if you are committed and driven and want to develop into other areas then we will support you to do this.

At Premier Inn, we know the importance of creating a culture which brings the experience to life for both our customers and our team and this is supported by strong company values. We employ people that not only believe in our values but also have the passion to live and breathe them and always put the customer in the heart of everything we do.

We want Premier Inn to be a place where people’s skills and careers grow as fast as we do. A place where everyone has the opportunities to develop and achieve their dreams. We put emphasis on a ‘promote from within’ culture and continuously strive to create a supportive and engaging environment in which our team can thrive and deliver.