Emirati Freshers - Dubai (Customer Service Executive)

Confidential Company; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their customer service team. This role offers the opportunity to engage directly with customers, addressing inquiries and resolving issues with a friendly demeanor. Ideal candidates will be recent graduates with a Bachelor's degree in Business Administration or Marketing, fluent in both Arabic and English. You will play a key role in enhancing customer satisfaction by providing accurate information and support. Join a dynamic team that values collaboration and continuous improvement, and contribute to creating a positive customer experience in a fast-paced environment.

Qualifications

• Recent graduates with a Bachelor's degree in Business Administration or Marketing.
• Strong technical skills with proficiency in CRM software.

Responsibilities

• Act as the first point of contact for customers, addressing inquiries and resolving issues.
• Collaborate with team members to improve service processes and enhance customer experience.

Skills

Fluency in Arabic

Fluency in English

Verbal Communication

Written Communication

Problem-Solving

Technical Skills

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Tools

Customer Relationship Management (CRM) software

Job description

Job Responsibilities

• Act as the first point of contact for customers, addressing inquiries and resolving issues with a friendly demeanor.
• Maintain up-to-date knowledge of products and services to provide accurate information and recommendations.
• Log customer interactions and feedback in the system to ensure seamless service and follow-up.
• Assist in managing customer accounts, ensuring all information is accurate and up-to-date.
• Collaborate with team members to improve service processes and enhance the overall customer experience.
• Handle complaints with empathy and professionalism, ensuring that resolutions align with company policies.
• Educate customers on product features and benefits to enhance their understanding and satisfaction.
• Participate in training sessions to continually develop your skills and stay informed about company updates.
• Monitor customer feedback on various platforms to identify areas for improvement.
• Contribute to a positive team environment by sharing insights and supporting colleagues in achieving service goals.

Desired Candidate Profile

• Recent graduates with a Bachelor's degree in Business Administration, Marketing, or related fields.
• No prior work experience required, but internships in customer service are a plus.
• Emirati nationality is preferred to align with local workforce initiatives.
• Fluency in Arabic and English is essential for effective communication with diverse customers.
• Strong technical skills with proficiency in customer relationship management (CRM) software.
• Excellent verbal and written communication abilities to convey information clearly.
• Demonstrated problem-solving skills to address customer issues efficiently.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• A positive attitude and a genuine desire to help others succeed.
• Flexibility to work various shifts, including weekends and public holidays, as needed.