Elite Luxury Butler & Concierge

IHG Hotels & Resorts; Dubai; On-site; AED 66,960 - 100,440; Full time

Benefits offered by this job

Competitive salary and benefits package

Professional development opportunities

Supportive environment focused on service excellence

Job summary

IHG Hotels & Resorts is seeking a Butler for their voco luxury hotel in Abu Dhabi. This role delivers personalized and anticipatory service to guests, ensuring exceptional care throughout their stay.

The ideal candidate will have experience in luxury guest services and must possess strong communication skills and discretion. The position offers a competitive salary and professional development opportunities within a distinctive luxury brand.

Qualifications

• Previous experience in a butler, concierge, or luxury guest services role.
• Strong interpersonal and communication skills.
• High level of discretion, professionalism, and attention to detail.
• Ability to anticipate guest needs and deliver tailored service.
• Calm, composed approach in a fast-paced luxury environment.
• Flexible to work shifts, weekends, and public holidays.

Responsibilities

• Welcome guests warmly on arrival and ensure a smooth experience.
• Provide personalized assistance including unpacking and packing.
• Coordinate special arrangements such as spa appointments and dining reservations.
• Anticipate guest needs and preferences.
• Deliver turndown services and conduct room inspections.
• Act as a liaison between guests and hotel departments.

Skills

Interpersonal and communication skills

Discretion and professionalism

Attention to detail

Ability to anticipate guest needs

Job description

IHG Hotels & Resorts is seeking a Butler for their voco luxury hotel in Abu Dhabi. This role delivers personalized and anticipatory service to guests, ensuring exceptional care throughout their stay.

The ideal candidate will have experience in luxury guest services and must possess strong communication skills and discretion. The position offers a competitive salary and professional development opportunities within a distinctive luxury brand.