Electromechanical Service Advisor

MENA WATER FZC; Sharjah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading water treatment company in Sharjah is looking for a technical customer support specialist. You will be responsible for diagnosing issues with water treatment equipment, performing maintenance, and providing training. The ideal candidate has a diploma in engineering and at least 3 years of experience in the water treatment industry. A customer-centric approach and strong problem-solving skills are essential.

Qualifications

• Minimum of 3 years of experience in a similar role.
• Experience in the water treatment industry is preferred.

Responsibilities

• Serve as the primary contact for customers, addressing inquiries.
• Diagnose and troubleshoot issues with water treatment equipment.
• Perform maintenance and emergency repairs on electromechanical systems.
• Maintain accurate records of service activities.
• Provide training and support to customers and junior technicians.
• Ensure service activities meet quality standards.
• Monitor and manage spare parts inventory.
• Stay updated with advancements in water treatment technology.

Skills

Technical Skills

Customer Service

Problem-Solving

Team Player

Flexibility

Education

Diploma or degree in Electromechanical Engineering or related field

Job description

Key Responsibilities :

• Customer Support : Serve as the primary point of contact for customers, addressing their inquiries, concerns, and service requests promptly and professionally.
• Technical Assistance : Diagnose and troubleshoot issues with water treatment equipment, providing effective solutions and repairs.
• Maintenance and Repairs : Perform routine maintenance and emergency repairs on electromechanical systems, ensuring optimal performance and compliance with safety standards.
• Documentation : Maintain accurate records of service activities, including work orders, service reports, and customer interactions.
• Training and Guidance : Provide technical training and support to customers and junior technicians, enhancing their understanding of equipment operation and maintenance.
• Quality Assurance : Ensure all service activities meet company quality standards and customer expectations.
• Inventory Management : Monitor and manage spare parts inventory, ensuring availability of necessary components for timely repairs.
• Continuous Improvement : Stay updated with the latest advancements in water treatment technology and electromechanical systems, applying new knowledge to improve service efficiency.

Key Generic Skills :

• Technical Skills : Proficiency in diagnosing and repairing electromechanical systems, with a strong understanding of water treatment processes and equipment.
• Customer Service : Excellent communication and interpersonal skills, with a customer-centric approach.
• Problem-Solving : Strong analytical and problem-solving abilities, with attention to detail.
• Team Player : Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.
• Flexibility : Willingness to travel and work outside regular business hours as needed.

Qualification & Experience :

• Minimum Qualifications : Diploma or degree in Electromechanical Engineering, Electrical Engineering, or a related field.
• Minimum Experience : Minimum of 3 years of experience in a similar role, preferably in the water treatment industry.