ElectroMechanical Service Advisor

MENA-Water; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in the water treatment sector is seeking a skilled technician to provide technical assistance, maintain equipment, and deliver customer support. The ideal candidate will have a background in electromechanical engineering and experience in a similar role, ensuring quality assurance and continuous improvement in the company's service offerings.

Qualifications

• At least 3 years experience in a similar role in the water treatment industry.
• Strong understanding of water treatment processes and equipment.

Responsibilities

• Provide customer support and address inquiries regarding water treatment equipment.
• Perform maintenance and repairs on electromechanical systems.
• Provide technical training and support to customers and junior technicians.

Skills

Technical Skills

Customer Service

Problem-Solving

Team Player

Flexibility

Education

Diploma or degree in Electromechanical Engineering

Diploma or degree in Electrical Engineering

Job description

Key Responsibilities

• Customer Support: Serve as the primary point of contact for customers, addressing their inquiries, concerns, and service requests promptly and professionally.
• Technical Assistance: Diagnose and troubleshoot issues with water treatment equipment, providing effective solutions and repairs.
• Maintenance and Repairs: Perform routine maintenance and emergency repairs on electromechanical systems, ensuring optimal performance and compliance with safety standards.
• Documentation: Maintain accurate records of service activities, including work orders, service reports, and customer interactions.
• Training and Guidance: Provide technical training and support to customers and junior technicians, enhancing their understanding of equipment operation and maintenance.
• Quality Assurance: Ensure all service activities meet company quality standards and customer expectations.
• Inventory Management: Monitor and manage spare parts inventory, ensuring availability of necessary components for timely repairs.
• Continuous Improvement: Stay updated with the latest advancements in water treatment technology and electromechanical systems, applying new knowledge to improve service efficiency.
  
  

Key Generic Skills

• Technical Skills: Proficiency in diagnosing and repairing electromechanical systems, with a strong understanding of water treatment processes and equipment.
• Customer Service: Excellent communication and interpersonal skills, with a customer-centric approach.
• Problem-Solving: Strong analytical and problem-solving abilities, with attention to detail.
• Team Player: Ability to work collaboratively with cross-functional teams and contribute to a positive work environment.
• Flexibility: Willingness to travel and work outside regular business hours as needed.
  
  

Qualification & Experience

• Minimum Qualifications: Diploma or degree in Electromechanical Engineering, Electrical Engineering, or a related field.
• Minimum Experience: Minimum of 3 years of experience in a similar role, preferably in the water treatment industry.