eInvoicing Support Engineer - UAE VAT & API

Confidential Company; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Confidential Company in Dubai is hiring a Client Support Incident Manager to be the primary point of contact for clients with technical or operational issues on the eInvoicing platform.

You will diagnose, troubleshoot, and resolve issues from user access to API connectivity, and manage Zendesk/Jira tickets to meet SLAs. You will guide UAE IT teams through REST APIs and data validation tasks.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in Technical Support, Application Support, or Customer Engineering in Fintech/SaaS/ERP environments.
• Mandatory: experience with eInvoicing, VAT, or Tax Compliance software in GCC (UAE/KSA preferred).

Responsibilities

• Serve as the primary contact for clients with technical or operational eInvoicing issues.
• Diagnose, troubleshoot, and resolve issues from user access to API connectivity.
• Manage ticketing systems (Zendesk, Jira) and ensure SLAs are met.
• Escalate complex problems to L2/L3 while keeping the client informed.
• Assist clients with regulatory requirements (VAT, QR codes, XML/JSON formats).
• Guide clients’ IT teams through integration via REST APIs and middleware.
• Perform basic SQL queries to validate data and resolve reconciliation issues.
• Provide Voice of the Customer feedback to Product for UAE market.

Skills

macOS

Windows

REST APIs

SQL

Zendesk

Jira

Education

Bachelor's degree in Computer Science/IT or related field

Tools

CRM systems

Job description

Confidential Company in Dubai is hiring a Client Support Incident Manager to be the primary point of contact for clients with technical or operational issues on the eInvoicing platform.

You will diagnose, troubleshoot, and resolve issues from user access to API connectivity, and manage Zendesk/Jira tickets to meet SLAs. You will guide UAE IT teams through REST APIs and data validation tasks.