eFX Front Office - Support Analyst Role

Global Software Solutions Group; Abu Dhabi; On-site; AED 200,000 - 270,000; Full time

Job summary

A leading financial technology provider is seeking an experienced e-FX Front Office Support Analyst in Abu Dhabi. This role focuses on strategic initiatives related to pricing, risk management, and distribution connectivity. Candidates should have 5+ years in e-FX support, strong analytical skills, and experience with top-tier Treasury Systems. The position offers a dynamic environment to engage with global banking solutions, enhancing operational effectiveness.

Qualifications

• Minimum 5 years of e-FX Front Office support experience.
• Effective team player with collaborative skills and a positive attitude.
• Excellent written and oral communication skills.

Responsibilities

• Define and own strategic initiatives for e-FX support.
• Manage daily operations in collaboration with e-FX client services.
• Coordinate and participate in UAT testing for new product rollouts.

Skills

Stakeholder management

Collaborative skills

Analytical skills

Problem-solving skills

Tools

Maxxtrader

Refinitiv

SQL

Unix command line

Job description

We are seeking an experienced e-FX Front Office Support Analyst for our banking client. This role focuses on e-FX support, pricing, risk management, and distribution connectivity, requiring 5+ years of relevant experience and strong technical expertise.

PURPOSE OF JOB

The e-FX FO Support Analyst will be part of the GM IT FO eFX Squad responsible for providing IT services to the Global Markets team. The squad handles support, change requests, and projects related to Global Markets. Key responsibilities include engaging with the business, conducting analysis, developing requirements, reviewing technical and functional designs, building and testing solutions, and ensuring proper closure of initiatives with ownership and accountability end-to-end.

TASKS

• Define and own strategic initiatives for e-FX support—pricing, risk management, and distribution connectivity.
• Assist in scoping business requirements and managing the operational and technical delivery as a stakeholder.
• Manage daily operations of initiatives and global marketing efforts in collaboration with e-FX client services, GM sales, and product services.
• Develop specifications for new client-facing products to adapt to changing regulatory environments.
• Specify new trader and sales platforms to enhance risk management of client flows.
• Support e-FX management in strategic planning and the book of work for Global Markets and product offerings.
• Analyze the competitive landscape to ensure product offerings are competitive and aligned with market standards and technological advancements.
• Support Market Data Platform and deal STP solutions.
• Manage the approval process for new product and platform developments.
• Coordinate and participate in UAT testing for new product rollouts.

Job Knowledge & Experience

• Minimum 5 years of experience supporting eFX Front Office roles.
• Extensive experience with top-tier Treasury Systems.
• Banking industry system experience is desirable but not mandatory.
• Experience supporting 24x7 systems and products such as Maxxtrader, Refinitiv is desirable.
• Basic skills in Unix command line, SQL database usage, and shell scripting.
• Effective team player with collaborative skills, initiative, positive attitude, and quick learning ability.
• Strong interpersonal, negotiation, and conflict resolution skills.
• Excellent written and oral communication skills.
• Detail-oriented with multitasking ability.
• Strong analytical and problem-solving skills.

Qualifications And Skills

• Proven stakeholder management and leadership skills.
• Deep understanding of financial markets, trading, and banking solutions.
• Knowledge of Global Markets products and end-to-end processes: pricing, limit checks, booking, risk management.
• Technical proficiency with bank systems and processes.
• Experience liaising with stakeholders on requirements, documentation, and testing.
• Strong numerical skills and ability to perform under pressure.
• Excellent verbal and written communication skills.