Trainer - Property Monitor

Bayut.com; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in the real estate sector is seeking a Trainer for Property Monitor to deliver impactful training sessions across the UAE. The role involves conducting both in-person and online training, collaborating with various teams to enhance client engagement and product knowledge. Ideal candidates will have a Bachelor's degree in Education or Coaching, along with 2-4 years of training experience. Strong interpersonal and presentation skills are essential for success in this multicultural environment.

Qualifications

• 2-4 years of experience as a Trainer/Coach.
• Previous experience in creating and delivering training programs.
• Strong written and verbal communication skills.

Responsibilities

• Deliver in-person training sessions at client offices.
• Conduct regular training webinars and coordinate with Sales support.
• Tailor training programs to suit client needs.

Skills

Customer service

Training techniques

Interpersonal skills

Presentation skills

Excel

Education

Bachelor's in Education or Coaching

Job description

As the Trainer for Property Monitor, you will lead the delivery of high-impact training sessions for our clients across the UAE. You will be responsible for conducting engaging in-person and online training programs for both new and renewal clients, primarily within real estate brokerages.

In this role, you will:

• Deliver in-person training sessions at client offices, primarily in Dubai and occasionally across other GCC markets.
• Conduct regular training webinars and work with the Sales support team to coordinate the training.
• Use CRM to log training on a company level to ensure the Account Manager and the wider team have full visibility.
• Tailor training programs to suit client needs, including onboarding new clients and enhancing platform usage for renewing clients.
• Collaborate with the Customer Success and Sales teams to schedule and prioritise training sessions.
• Work with other internal teams to develop and maintain high-quality training materials, user guides, and supporting documentation.
• Continuously assess training effectiveness and collect feedback to drive improvements.
• Maintain strong product knowledge, staying up to date with new features and updates to effectively train clients.
• Support clients with best practices and use cases to maximise their return on investment in our platform.
• Represent Property Monitor within other Group-wide training programs.

Desired Candidate Profile

• Bachelor s in Education or Coaching preferred.
• 2-4 years of experience as a Trainer/Coach.
• Previous experience in creating and delivering training programs.
• Well-versed in customer services and training techniques with the ability to learn quickly.
• Understands the importance of training.
• Understands Design Thinking routines/techniques.
• Strong written and verbal skills and the ability to shift communication depending on the audience.
• Exceptional interpersonal and presentation skills
• Intermediate or higher Excel skills.
• A go-getter (someone who looks for opportunities and areas to improve) who is proactive.
• Ability to embrace change within the organisation in a professional and upbeat manner.
• Desire to learn, grow and help to improve the training department and work across multiple departments as needed.
• Ability to take full ownership of tasks and materials assigned in an honest and innovative manner.
• Ability to multitask, prioritise, and manage time effectively.
• Highly presentable with a responsible and professional attitude.
• A fast paced, high performing team.
• Multicultural environment with over 50 different nationalities

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