Receptionist

Premier Inn Hotels LLC; United Arab Emirates; On-site; AED 30,000 - 45,000; Full time

Job summary

A leading hotel chain is seeking a passionate Hotel Receptionist to provide exceptional service to guests. You will be responsible for welcoming guests, managing check-in/check-out, and ensuring a smooth reception area operation. Your attention to detail and customer-oriented approach will be key in maintaining high standards and guest satisfaction. Join a dynamic team in a fast-paced environment where your skills can shine!

Qualifications

• Experience in the Front Office department required.
• Proficiency in Arabic (speaking, reading, writing) is essential.

Responsibilities

• Greeting and welcoming guests while managing check-in and check-out procedures.
• Processing payments and managing reservations accurately.
• Monitoring online guest feedback and ensuring safety procedures.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to detail

Proactive

Organizational skills

Education

Minimum of one-year experience as a Hotel Receptionist

Tools

Opera (PMS)

Job description

Job Description: Hotel Receptionist

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural down-to-earth manner will help manage guest expectations in a fast and busy environment. With a keen eye for detail, you will ensure no step in the procedures is missed. Managing payments will become second nature, supported by excellent data entry skills to ensure accurate reports.

Main responsibilities include:

1. Greeting and welcoming guests, visitors, and suppliers, answering telephone calls, and providing a warm, timely welcome in line with our brand standards.
2. Answering guest-related queries and providing information about promotions, room prices, activities, and events in the surrounding area.
3. Ensuring payments are processed according to cash handling procedures and managing reservations and cancellations accurately and efficiently.
4. Identifying corporate leads and building long-term relationships.
5. Driving online mentions and promoting customer feedback.
6. Monitoring online guest feedback and exploring options for improvement.
7. Carrying out general office duties, including correspondence, emails, and filing, to ensure the smooth running of the reception area.
8. Maintaining appropriate stock of supplies and stationeries.
9. Communicating effectively with all departments regarding guest requests and complaints for smooth service delivery.
10. Ensuring the safety of all guests in line with safety procedures and guidelines.

Requirements:

• Customer-oriented approach
• Excellent communication skills
• Strong attention to detail
• Flexible, agile, and able to work under pressure
• Ability to work independently and in a team
• Proactive with excellent organizational skills
• Ability to provide exceptional customer service

Must have / be:

• Minimum of one-year experience as a Hotel Receptionist in the Front Office department
• Knowledge of Opera (PMS)
• Proficiency in Arabic (speaking, reading, and writing)