Front Office Agent

RAFFLES; Dubai; On-site; AED 40,000 - 55,000; Full time

Job summary

A leading hotel in Dubai is seeking a Guest Relations Officer to ensure a positive experience for all guests. The role involves managing guest arrivals, handling inquiries, and maintaining high service standards. Ideal candidates will have a background in hotel management and strong communication skills. Join a dynamic team dedicated to excellence in hospitality.

Qualifications

• Minimum 2 years of Guest Relations experience in a four or five-star hotel.

Responsibilities

• Register and room all guest arrivals according to established procedures.
• Perform check-in, check-out, and room change procedures.
• Attend to guests' complaints, inquiries, and requests.

Skills

Communication

Teamwork

Customer Service

Education

Post-secondary education in Hotel Management

Job description

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

• Register and room all guest arrivals according to established procedures.
• Perform check-in, check-out, and room change procedures, ensuring all data are accurately entered into the hotel system.
• Maintain cashier float and ensure accurate daily reports of all money received.
• Cash hotel guests' personal and travelers checks and assist with currency exchange.
• Keep abreast of all modifications to accounting policies and procedures.
• Attend to guests' requests for using the safety deposit box at all times.
• Be knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Hotels Group Loyalty programs.
• Attend to guests' complaints, inquiries, and requests; refer problems to supervisor/Assistant Manager if unable to assist.
• Be familiar with other Raffles properties to facilitate onward bookings for guests indicating next destinations.
• Ensure guests depart the hotel with a positive impression of the service.
• Perform audit balances and prepare all reports for audit in an orderly fashion.
• During night shifts, check night reports, prepare morning reports, and all necessary forms for guest arrivals.
• Maintain comprehensive knowledge of standard reservation procedures.
• Maintain exemplary standards of behavior, appearance, and attitude within the department.
• Keep the front desk work area clean and orderly at all times.
• Be fully aware of the Credit policy.
• Adhere to OH&S policies and procedures.
• Perform related duties and special projects as assigned.

Personal Attributes

• Strong written and verbal communication skills in English.
• Able to develop rapport with colleagues and management.
• Ability to work cohesively as part of a team.
• Focus on guest needs, remaining calm and courteous.
• Promote positive relations with guests and patrons.
• Exercise good judgment with difficult guests.
• Understand and work effectively in a multi-cultural environment.

Qualifications

• Post-secondary education or relevant qualifications in Hotel Management.

Experience

Minimum 2 years of Guest Relations experience, preferably in a four or five-star hotel.

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