Sales Associate

Virgin Megastore MENA; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Associate to join their vibrant team. This role is pivotal in delivering exceptional customer service and achieving sales targets. You will engage with customers, assist them with their needs, and ensure the shop floor is well-maintained and visually appealing. Your ability to upsell and cross-sell products will directly contribute to the store's success. If you are passionate about retail and enjoy working in a fast-paced environment, this is the perfect opportunity for you to shine and make a significant impact in a leading retail brand.

Qualifications

• High School Degree required with fluency in English; Arabic is a plus.
• Strong customer service and sales skills are essential.

Responsibilities

• Greet and assist customers while ensuring high levels of satisfaction.
• Handle cash register transactions and maintain shop cleanliness.

Skills

Customer Service

Sales Techniques

Communication Skills

Inventory Management

Education

High School Degree

Tools

MS Office

Job description

Role Purpose

The Sales Associate is responsible for serving customers on the shop floor and answering their needs in a timely manner to ensure a high level of customer satisfaction and achieve optimum sales results.

Key Responsibilities

• Greet customers, offer assistance and serve them in a timely manner to comply with quality and customer service standards.
• Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers' requests.
• Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping, preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, and suspicious activities.
• Arrange and replenish shop shelves continuously and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand's image and coordination standard.
• Handle cash register and transactions with customers effectively and accurately as required.
• Specific for Fashion: Take accurate measurements for any needed alterations, assign prices according to the set price list (when applicable) and coordinate needed alterations.
• Specific for Multimedia: Up-sell and cross-sell products and services to reach hourly and daily sales targets.
• Specific for Multimedia: Inform the Department Manager of unavailable and nonperforming products.
• Specific for Multimedia: Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager's recommendation.

Qualifications:

• High School Degree
• Fluency in English; Arabic is a plus.
• Proficiency in MS Office