Guest Service Center Agent

Anantara Hotels & Resorts; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

Anantara Hotels & Resorts is seeking a Guest Service Center Agent to create exceptional first impressions and provide outstanding service. This role requires a friendly personality and a strong focus on customer service, ensuring guests feel welcomed and valued. Ideal candidates will have a luxury hotel background and excellent communication skills in English, along with the ability to work flexible shifts.

Qualifications

• Strong focus on customer service with luxury hotel background.
• Prior experience in hotel front office operations preferred.
• Excellent communication skills in English required.

Responsibilities

• Create powerful first impressions for guests.
• Provide information, solve problems, and coordinate activities.
• Act as a hotel representative and public relations agent.

Skills

Customer Service

Communication

Problem Resolution

Tools

Ms Office

Job description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

The Guest Service Center Agent is a key representative of our hotel and the Anantara brand. He or she creates one of the most powerful first impressions to our guests. Anantara Guest Service Center Agents all have a friendly and outgoing personality, and are genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness.

Qualifications

• A strong focus on customer service with Luxury Hotel background
• Prior experience in hotel front office operations is preferred
• Excellent communication skills in English is required
• Be able to work shifts, weekends and public holidays
• Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
• Problem resolution skills